Product Manager

Zencity; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Zencity is hiring a Product Manager in Brooklyn, NY. You will own the product lifecycle for our survey product, shaping the roadmap and coordinating with design, R&D, product marketing, and other teams to deliver impactful features.

You will gather input from customers, leadership, and departments like customer success, sales, and professional services to drive the product from concept to launch. Strong English skills are essential.

Qualifications

• 3-4 years of experience building SaaS products.
• Data-driven with complex, multi-stakeholder processes.
• Strong understanding of product lifecycle and discovery.
• Ability to define user workflows and wireframes.
• Mix of technical savviness and business sense.
• Experience with data-rich apps and AI features.
• Experience working with US-based customers and teams.
• Excellent English communication.
• Experience with local governments is a plus.
• Passionate about impacting city residents' daily lives.

Responsibilities

• Own the product management lifecycle for the survey product, including roadmap, KPIs, research, UX, and collaboration with R&D.
• Translate customer insights and market data into detailed requirements and user workflows.
• Build business cases, align stakeholders, and communicate vision to cross-functional teams.
• Translate strategy into requirements and prototypes.
• Launch features in collaboration with sales and marketing; develop go-to-market plans.
• Coordinate with engineering, customer success, sales, services, marketing, and operations.

Skills

SaaS product experience

Data-driven

Product lifecycle

Discovery & user workflows

Technical understanding

AI-driven features

US-based customers

English communication

Local government experience

Impact on city dwellers

Job description

Who are we?

Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. With a global team of urban enthusiasts and data experts, we partner with over 300 cities worldwide-from Los Angeles to New York to Tel Aviv-helping them create more responsive and informed policies. If you’re passionate about leveraging data and technology to solve real-world challenges and improve life in cities and counties, we’d love to have you on board!

What is the Role?

As a Product Manager at Zencity, you will lead the product work and execution, be responsible for the entire product lifecycle, from concept to production. You will establish a shared vision for your product across the company at large, while collaborating closely with cross-functional team members from (e.g. design, R&D, product marketing) and receive input from customers, leadership and various departments like customer success, sales and professional services, in order to lead the product from concept to launch. You will own the roadmap-building process for these products, as well as lead product initiatives that will have a great impact on the future direction of the company.

Responsibilities

• Fully own the product management lifecycle for our survey product in line to the company’s strategic vision: the roadmap, KPIs, research, user experience, and finally collaborate with R&D on execution and monitor adoption.
• Perform research and discovery to understand and prioritize our customers' pain points, and analyze user feedback, product analytics, and market research and competition, to turn user needs into detailed product requirements and user workflows
• Build the business case for new product development, involve various stakeholders to get buy-in and communicate the vision to the wider teams.
• Product Requirements; translate the new product strategy into detailed requirements and prototypes.
• Launch new features (and sometimes products) in collaboration with the sales and marketing teams, helping develop the go-to-market plans.
• Work with a variety of stakeholders across engineering, customer success, sales, professional services, marketing and operations.

Requirements

• 3-4 years of experience, including proven experience in a building successful SaaS products
• Data driven with experience managing complex processes with multiple stakeholders
• Strong understanding of all elements of the entire product management process and product lifecycle
• Skilled in product discovery in its multiple forms, and in defining user workflows and sketching wireframes.
• A good balance of technical savviness and business acumen with an ability to dive into the details as well as broad strategic thinking
• Proven experience with data-rich applications and AI-driven features
• Experience working with US-based customers and teams
• Excellent communication skills in English
• Experience working with local governments - an advantage
• Passionate about impacting the day-to-day lives of millions of city dwellers worldwide.

This role is Hybrid and based at our Brooklyn, NY office.

Salary Range: $150k-$180k