Digital Products Senior Lead

ZS; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

ZS is seeking a Senior Lead in Digital Product Management to drive product vision, strategy, and execution for digital health and enterprise solutions. You will lead client engagements, mentor teams, and collaborate across analytics, technology, and domain experts to deliver high-impact digital products.

Your role combines hands-on product management with leadership, covering discovery through go-to-market, partnerships, and continuous improvement across the product lifecycle.全球化 client-facing

Qualifications

• Bachelor's degree in a related field; strong client-facing consulting experience preferred.
• Masters degree highly desired or equivalent experience.
• CRM experience is strongly preferred.
• Excellent communication skills, high energy, and strong facilitation abilities.
• Experience leading workshop-style meetings for early discovery and requirements gathering.
• Experience in client-facing consulting environments.
• Experience in Lifesciences preferred.
• Ability to travel as needed.
• Fluency in English; client-first mentality; collaborative problem-solving.

Responsibilities

• Apply product management principles to ensure the right product is built for clients.
• Define and lead the product vision and strategy based on client goals and use cases.
• Facilitate discovery and innovation workshops to uncover requirements.
• Gather and document business requirements and translate into clear product specs and user stories.
• Create business processes, user flows, data flow diagrams, and presentations for alignment.
• Advocate for clients and end-users with user-centric design and measurable value.
• Measure product impact across KPIs and drive enhancements for ongoing value.
• Stay updated on tech trends to identify opportunities for innovation and competitive advantage.
• Provide regular updates and training to stakeholders to enable adoption.

Skills

Product management

Facilitation

Client engagement

Verbal & written communication

Project management

Workshop leadership

Lifesciences domain knowledge

Education

Bachelor's Degree

Master's Degree

Tools

CRM platforms

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What'll do: Senior Lead in the Digital Product Management Expertise Center will...

ZS’s Digital Products Team partners with clients across industries (LifeSciences, MedTech, Health Plans, Hospitality and more) to envision, create, and deliver impactful digital products and services. We take a full-stack approach to innovation, build and growth to create technology powered, evidence-based products that users love and adopt and drive transformative value for our clients and ZS. Our work spans a wide of digital solution archetypes including digital health products (e.g., patient companion apps, shared decision-making tools, clinical decision support), Software-as-a-medical device (SaMD) (e.g., digital therapeutics, connected devices), custom digital applications (e.g., enterprise platforms, analytics and reporting tools), AI products (e.g., chatbots and agents) and CRM products (configurations and custom applications atop CRM platforms).

Position Overview:

The Lead/Sr. Lead of Digital Products is a hands-on, functional leader within the ZS Digital Product’s team. In this role, you will work closely with clients and cross-functional teams to design, implement, and optimize digital products and solutions that drive business outcomes. You will focus on understanding client needs, shaping product strategies, and delivering digital products – from discovery through execution and go-to-market. In addition, this is a leadership role contributing to building the Product Management function within the Product Management practice across these dimensions: mentoring and growing people, continuous improvement of our Product Management methods and tool kit, client thought leadership, client business development (proposals, RFPs), etc. We are looking for candidates that are boundary spanner and critical thinkers and will be key players across all phases of the product lifecycle.

What you’ll do:

• Apply product management principles and best practices to ensure we build the "right thing" on behalf of our clients
• Define and lead the product vision and strategy based on a deep understanding of client, their business goals and use cases
• Facilitate discovery and innovation workshops to uncover requirements and opportunities
• Gather and document business requirements, translating them into clear product specifications and user stories.
• Create and manage artifacts such as business processes, user flows, data flow diagrams, and presentations to support clear communication and alignment
• Act as the primary advocate for the client and end-users, driving user-centric design and ensuring solutions deliver measurable value and outcomes
• Instrument analytics and measure product impact across business, user and operational KPIs, identifying areas for improvement and implementing enhancements to ensure ongoing value
• Stay updated on technology trends and industry best practices to identify opportunities for innovation and competitive advantage
• Provide regular updates and training to stakeholders and users, supporting effective adoption and use of product/solutions

What you’ll bring:

• Bachelor's Degree. Masters Degree highly desired or equivalent experience
• 12+ years of experience in product management or similar functions
• CRM experience is strongly preferred
• High energy level, with strong facilitation, verbal & written communication skills
• Strong organization, project management and prioritization skills
• Experience leading workshop style meetings to for early discovery and requirements
• Experience working in a client facing, consulting environment
• Experience working in/with Lifesciences preferred
• Ability to travel as needed
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.