Product Manager

Socket.dev; Connecticut; Hybrid; USD 86,000 - 118,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Charity match

Medical/dental/vision plans

Parental leave

Employee assistance program

401K matching

Job summary

Gartner’s Global Sales & Services Technology (GSST) team seeks a Product Manager to drive Salesforce enhancements and third‑party tool integrations within the Account Team. You will lead AI capabilities across account, deal, and buyer intelligence workstreams, collaborating with SCRUM teams to deliver MVPs and scalable solutions.

You’ll partner with Marketing, Sales, IT, and vendor teams to align the roadmap, enable adoption, and deliver predictive insights across the Customer 360 view.

Qualifications

• Bachelor’s Degree required.
• 3–6 years of Product Manager experience with hands-on GTM platforms and proven Salesforce integrations.
• Experience delivering AI-driven product solutions at account, deal, and buyer levels.
• Hands-on experience defining system-to-system integrations via REST/SOAP APIs and MCP.
• Experience evaluating and onboarding third‑party SaaS vendors into a central CRM ecosystem.
• Strong project and program management with cross-functional collaboration and communication.
• Knowledge of Agile and SCRUM; analytics platforms like Tableau or Power BI a plus.

Responsibilities

• Partner with product owners to map the user journey and bridge gaps using Salesforce and third‑party tools.
• Manage third‑party sales tech vendors, driving evaluations, API integrations, SLAs, and ROI.
• Evolve usage analytics to identify behavior and anomalies to improve tools and catch production issues.
• Lead product lifecycle and roadmap for Salesforce enhancements and tool integrations.
• Collaborate with SCRUM teams for feasibility of designs and API/MCP connections.
• Support stakeholders to champion the technology roadmap and change programs.
• Ensure visibility of activities across accounts and map engagements for journeys.
• Handle large data volumes from multiple sources to inform product decisions.
• Integrate inputs from user journeys, vendor capabilities, and industry research into priorities.
• Prioritize projects by impact and long-term goals; design and launch MVPs with the team.

Skills

Product management

Agile / SCRUM

Stakeholder management

Data analysis

AI product knowledge

Salesforce integration

Education

Bachelor's degree

Tools

Salesloft

Gong

ZoomInfo

LinkedIn Sales Navigator

Second Nature.AI

Salesforce

Tableau

PowerBI

Job description

About this role:

We are searching for a Product Manager who thrives in a fast-paced, innovative environment looking to solve complex problems with sophisticated and innovative solutions. In this role within the Global Sales & Services Technology (GSST) team, you will be supporting Salesforce enhancements and the broader GTM technology stack (including tools like LinkedIn Sales Navigator, Salesloft, ZoomInfo, Gong, and Second Nature.AI) in the Customer 360 view across our core business partners. You will be focused on supporting key AI initiatives across the account, deal, and buyer levels to deliver predictive insights, automated engagement, and actionable intelligence across the Account Team. This includes driving visibility to engagements and partner activities for our prospect and licensed user journeys.

What you’ll do:

• Partner with key product owners in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey using both native Salesforce capabilities and third-party AI and sales enablement platforms.
• Manage third-party sales technology vendors (e.g., LinkedIn Sales Navigator, Salesloft, ZoomInfo, Gong, Second Nature.AI), driving platform evaluations, API/MCP tool integrations, SLAs, and ROI optimization.
• Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues.
• Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements and third-party tool integrations from discovery, through design, journey story process, development, and in-market iterations.
• Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds, REST APIs, and Model Context Protocol (MCP) framework connections for AI tools.
• Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, et al., to champion the technology roadmap.
• Support the required organizational change to ensure products and third-party tools are impactful at scale, including change programs, communications, vendor-aligned training, and adoption strategies.
• Understand customer and business needs across core business partners and synthesize opportunities.
• Ensure the visibility of activities across the Account Team and map engagements for prospect and licensed user journeys across all integrated applications.
• Manage and leverage large volumes of data across multiple business units and third-party data providers that drive significant processes to inform product decisions.
• Integrate input from multiple channels—including user journeys, vendor capabilities, industry research, and stakeholder requests—into product priorities and requirements.
• Prioritize projects and features based on impact and alignment with the team’s long-term goals and strategy.
• Collaborate with the scrum team to design, build, launch, and assess MVPs.
• Establish a vision and roadmap for AI capabilities across account, deal, and buyer intelligence workstreams, defining how our GTM technology stack (Salesforce, Gong, ZoomInfo, Salesloft, etc.) seamlessly integrates to power these processes.

What you’ll need:

• Bachelor’s Degree required.
• 3-6 years of experience working as a Product Manager with hands-on expertise in core GTM platforms (e.g., Salesloft, Gong, ZoomInfo, LinkedIn Sales Navigator, or Second Nature.AI) and a proven track record of successful integrations into Salesforce.
• Demonstrated track record of delivering AI-driven product solutions or initiatives at the account level (account scoring, tiering), deal level (pipeline health, deal guidance), and buyer level (persona mapping, engagement scoring).
• Hands‑on experience defining requirements for system-to-system integrations via standard REST/SOAP APIs and modern AI protocols (such as Model Context Protocol / MCP) to connect Salesforce with third-party vendors.
• Direct experience evaluating, onboarding, or managing third-party SaaS vendors and their technical integration into a central CRM ecosystem.
• Strong project and program management skills; demonstrated track record leading cross-functional initiatives.
• Proven track record of collaborating with multiple stakeholders and teams across business, vendor partners, and IT teams.
• Excellent analytical and problem‑solving skills when determining how to best solve business challenges.
• Subject matter expert on enterprise information systems, including an awareness of data models, data structures, third-party data ingestion, and data warehouses.
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Experience using industry‑leading analytic platforms (e.g., Tableau, PowerBI) to design and deliver impactful business insights (ideally for Sales) at scale is a plus.
• Strong written and verbal communication skills.
• Experience working with AI features or AI‑powered sales tools (e.g., Gong, Second Nature.AI, Agentforce, or Salesforce Einstein) utilizing API or MCP integration patterns.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 86,000 USD - 118,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

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