Product Manager

Resupply-3; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Early-exit Fridays

Office lunch

401(k) match

Medical benefits

Dental benefits

Vision benefits

17 paid holidays

Job summary

ReSupply, based in Downtown Boston, is seeking an experienced Product Manager to define and deliver the technology that will reinvent the charitable supply chain in the U.S. If you're passionate about turning complex customer needs into scalable solutions and making a social impact, we'd love to talk.

You will work with the Senior Product Manager, Engineering, Design, Operations, Customer Success, and Data to shape the roadmap, conduct discovery, write clear specs, and own platform initiatives

Qualifications

• 3–5 years of dedicated Product Management experience with platform/web app delivery.
• Strong understanding of SDLC and agile methodologies.
• Ability to analyze qualitative feedback with quantitative data.
• Excellent written and verbal communication to align cross-functional teams.
• Willingness to work in-person at Downtown Boston HQ.

Responsibilities

• Partner with the Senior Product Manager to define, maintain, and execute the product roadmap based on user value, effort, and business impact.
• Lead user research, stakeholder interviews, and workflow analysis to translate pain points into actionable specs and acceptance criteria.
• Collaborate with Engineering and Design in an agile environment to clarify requirements and ensure on-time delivery.
• Identify bottlenecks with Operations, Customer Success, and Data to build scalable workflows and data flows.
• Coordinate cross-functional launches and monitor post-launch feedback for continuous improvement.

Skills

Product Management

Agile

Data analysis

Cross-functional communication

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

Position & Company Overview

ReSupply is looking for an experienced Product Manager to help shape and deliver the technology that will reinvent and forever change the supply chain of charitable contributions in the U.S., helping turn household goods into emergency relief for those in need. If you're excited about building products that solve meaningful problems while making a tangible social impact, we'd love to talk to you.

As a Product Manager, you will work closely with our Senior Product Manager to define, prioritize, and deliver improvements across ReSupply's overall platform. This role is ideal for someone who enjoys understanding complex customer and business needs, connecting the dots across different parts of a product, and turning ambiguous problems into simple, scalable solutions.

You'll help shape the product roadmap, lead discovery and requirements gathering, and take ownership of platform initiatives from concept through launch and iteration. You'll work closely with Engineering, Design, Operations, Customer Success, and Data to improve the experiences and workflows that power ReSupply's business. Because you'll be working across the platform, you'll have the opportunity to understand how different parts of our technology, customers, and operations fit together and help build a product that scales with the company.

Our small, tight-knit team is seeking a candidate who will work closely with us at our Downtown Boston headquarters. We do our best work when we can innovate together in an open, collaborative environment. Our culture is built on thinking disruptively, obsessing over adding value, and supporting one another as we strive to Make Giving Simple – and have fun doing it!

Click to learn how ReSupply is forever changing charitable giving:

https://www.youtube.com/watch?v=AVW60dsKJq0&t=6s

A successful Product Manager will be responsible for:

• Strategy & Roadmap Execution: Partner with the Senior Product Manager to define, maintain, and execute ReSupply's product roadmap, prioritizing features based on user value, technical effort, and business impact.
• Product Discovery & Requirements: Lead user research, stakeholder interviews, and workflow analysis to translate complex customer and operational pain points into actionable specs, user stories, and acceptance criteria.
• Cross-Functional Delivery: Work daily with Engineering and Design teams in an agile environment to clarify requirements, manage tradeoffs, write clear specs, and ensure features build cleanly and launch on schedule.
• Operations & Platform Scalability: Collaborate with Operations, Customer Success, and Data teams to identify bottlenecks and build automated workflows, integrations, and data flows that support company growth.
• Launch & Adoption: Coordinate cross-functional rollouts, establish success metrics, and monitor user feedback and performance post-launch to drive continuous product iteration.

Position Requirements

• Experience: 3–5 years of dedicated Product Management experience, with a proven track record of bringing platform features or complex web applications from discovery to launch.
• Agile Execution: Strong grasp of software development life cycles, agile methodologies, user story creation, and workflow mapping.
• Analytical & Data-Informed: Ability to analyze qualitative user feedback alongside quantitative data to make informed product decisions and balance customer needs against technical constraints.
• Cross-Functional Communication: Excellent written and verbal communication skills, with a demonstrated ability to translate technical concepts for non-technical stakeholders and align cross-functional teams.
• Location: Ability to work full time in-person at our Downtown Boston headquarters to foster close collaboration.

Preferred Qualifications

• Experience building SaaS products, multi-sided marketplaces, platforms, or complex operational/logistical workflows.
• Prior experience in a startup or lean team environment.
• Bachelor’s degree in Business, Computer Science, Engineering, Design, or a related field (or equivalent practical experience).

Why ReSupply?

• Make a tangible impact through mission-driven work that improves communities across the country.
• Join a collaborative, entrepreneurial team where your work directly influences company strategy and growth.
• Flexible PTO and early-exit Fridays year-round.
• Company-provided lunch in the office every day.
• 3% Company 401(k) match.
• Medical, dental, and vision benefits.
• 17 paid holidays.

ReSupply is an equal opportunity employer. As such, it is our policy to fill positions with qualified candidates regardless of race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status, or any other protected status.