Product Management Director - Bank

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 143,000 - 274,000; Full time

Job summary

USAA Life Insurance Company in San Antonio, TX, is seeking a Product Management Director for the Bank to lead the Card Balances forecast and advance forecasting methodologies. You will translate complex analysis into executive-level narratives to support portfolio growth and strategic planning.

You will collaborate with Finance, Product, Marketing, Credit Risk, Decision Science, and Data teams to deliver actionable insights and drive cross-functional alignment on financial goals and product

Qualifications

• Bachelor's degree or 4 years of relevant education/experience.
• 8 years of industry experience in Finance/Marketing/Operations or Financial Services.
• 3 years of credit card forecasting or similar product management.
• Experience telling stories with data visualization tools (e.g., Tableau).
• Experience presenting product briefings to executive leadership.
• Knowledge of Banking industry laws, risk and compliance.

Responsibilities

• Lead Card Balances forecast with an integrated view of portfolio performance.
• Develop driver-based forecasting methodologies and scenario assessments.
• Translate analytics into actionable insights for balances and outcomes.
• Serve as SME on credit card financials and end-to-end balance flows.
• Interpret results, identify risks and opportunities, and build scenarios.
• Collaborate with executive management to shape financial outlooks and goals.
• Present complex analysis with executive narratives and recommendations.
• Advance forecasting capabilities with data, models, automation, and AI.

Skills

Data storytelling

Tableau

Executive presentations

SQL

SAS

Python

Excel advanced

Education

Bachelor's degree in business, Marketing, Supply Chain, or Statistics

MBA or related master's degree

Tools

Tableau

Excel

SQL

SAS

Python

R

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Product Management Director for the Bank, you will play a pivotal role on the Credit Card Forecasting and Planning team, shaping the financial outlook for one of the Bank's most important portfolios. You will lead the Card Balances forecast, advance forecasting methodologies, deliver portfolio analytics, and inform strategic business and financial planning. By developing insights into the key business, economic, and member-behavior drivers of portfolio performance, you will help leaders anticipate future outcomes and make informed decisions. Working closely with Finance, Product, Marketing, Credit Risk, Decision Science, Data, and other Card Business stakeholders, you will translate complex analysis into executive-level narratives and recommendations that support portfolio growth, product strategy, financial planning, and long-term decision-making.

What you'll do:

• Lead the Card Balances forecast, providing an integrated, forward-looking view of portfolio performance and financial outcomes.
• Develop and advance driver-based, statistical methodologies and scenario assessments to improve forecast accuracy, transparency, and business relevance.
• Analyze portfolio performance and translate key business, economic, product, and member behavior drivers into actionable insights about balances and financial outcomes.
• Serve as a subject-matter expert on credit card financials and end-to-end balance flows, connecting accounts, sales, purchase volume, payments, revolving behavior, and other portfolio dynamics to forecasted results.
• Interpret performance and forecast-to-actual results, identify emerging risks and opportunities, and develop scenarios that inform strategic planning.
• Partner with executive management and cross-functional leaders to shape short- and long-term financial outlooks, business goals, and key results.
• Translate complex analysis into compelling executive-level narratives, presentations, and recommendations that align stakeholders and enable informed decisions.
• Advance forecasting and analytical capabilities through improved data, models, processes, automation, predictive analytics, machine learning, and artificial intelligence, while ensuring associated risks are effectively identified, measured, monitored, and controlled.

What you have:

• Bachelor's degree in business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
• 8 years of relevant industry experience in Actuarial, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services.
• 3 years of credit card forecasting or similar strategic product management experience, including direct support in managing product performance or financial outcomes.
• Experience telling stories leveraging data visualization tools (e.g., Tableau).
• Experience creating product briefings and presenting to executive leadership.
• Experienced in market research to inform forecasts, make product decisions and iterate rapidly.
• Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.

What sets you apart:

• Bachelor's degree in finance, economics, statistics, mathematics, data science, business analytics, engineering, operations research, or a related quantitative field.
• MBA, Master of Finance, Master of Economics, Master of Statistics, or Master of Data Science.
• Driver-based forecasting and financial modeling experience.
• Credit card, consumer-lending, or portfolio analytics experience.
• Advanced Excel skills.
• Scenario, sensitivity, forecast-to-actual variance analysis experience.
• Model validation and driver-level forecast accuracy measurement experience.
• Ability to synthesize complex analysis into an executive-level narrative.
• Cross-functional stakeholder management experience.
• Process improvement, automation, and model governance experience.
• SQL, SAS, Python, R, or a comparable analytical language skills.

Compensation range: The salary range for this position is: $143,320 - $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are p