Bank Agile Product Owner Senior

USAA Life Insurance Company; Plano (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

USAA Life Insurance Company in Plano, TX seeks a Bank Agile Product Owner Senior to lead the bank agile team, prioritize the backlog, and ensure the voice of the customer guides decisions. You will drive business outcomes, maintain transparency, and align work with strategic OKRs.

You'll coach cross-functional teams, implement agile policies, and champion data-driven prioritization while ensuring compliance and risk controls across initiatives.

Qualifications

• Advanced knowledge of Agile delivery and SAFe.
• Experience analyzing requirements and improving processes.
• Ability to weigh funding and resource needs with data.

Responsibilities

• Lead an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy.
• Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes.
• Accountable for Team-of-Teams level OKRs and team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Manage project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives.
• Makes data driven decisions related to funding and resource allocation.
• Lead positive team dynamics, encourages collaboration and drives achievement of goals and OKRs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Coordinate, coach, support and guide leaders and teams in Agile principles, values and practices.
• Maintains stakeholders informed of project status to include Senior Leaders.
• Builds consensus with alliances across the organization.
• Share information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
• Build and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.

Skills

Agile methodologies

SAFe

Data-driven decision making

Stakeholder management

Process improvement

Education

Bachelor's degree

Tools

Quavo

Analytics platforms

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Bank Agile Product Owner Senior you will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on business commitments and ensuring the voice of the customer is strongly represented. Be responsible for prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Act as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Execute against the product / value stream. Support the Bank agile team culture anchored in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

What you'll do:

Lead an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy.

Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.

Manage project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and resource allocation.

Lead positive team dynamics, encourages collaboration and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.

Apply expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue and dependency management.

Coordinate, coach, support and guide leaders and teams in Agile principles, values and practices.

Maintains stakeholders informed of project status to include Senior Leaders. Builds consensus with alliances across the organization.

Assess, utilize, and partner with external resources and partners to meet agreed upon expectations.

Share information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.

Build and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.

Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
• Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
• Communicates difficult concepts and negotiates with others to adopt a different point of view.

What sets you apart:

• 4+ years of digital product management experience, including leadership of customer-facing digital banking products across areas such as fraud prevention, disputes, or self-service capabilities.
• 1+ years of experience in one or more of the following domains: fraud prevention, Reg E/Reg Z disputes, member protection, payments, and money movement. Experience with platforms such as Quavo, analytics platforms, or similar fintech ecosystems is preferred.