Product Lead - AI-Powered Support Experience

Stripe; Washington; On-site; USD 180,000 - 230,000; Full time

Job summary

Stripe is seeking a Product Lead for Support Experience to define strategy, write requirements, and drive execution for initiatives that elevate how customers interact with Stripe’s products. You’ll lead and grow a team of PMs delivering high-impact AI-driven and human-support solutions that scale across the business.

The role sits at the intersection of product, AI, and operations, requiring collaboration with AI teams and senior leaders across the company.

Qualifications

• 3+ years of managing product managers, 8+ years as a product manager
• Strong user focus and experience shaping product strategy
• Ability to lead multi-team programs across continents

Responsibilities

• Own and drive the product roadmap for the future of conversational AI and human support
• Shape strategy, steer requirements, and ensure high-quality execution
• Partner with AI teams to unlock opportunities for serving users more effectively
• Build relationships with senior Operations leaders to enhance support functions
• Grow and coach a global team of PMs for conversational and human agents

Skills

Product leadership

User empathy

Cross-functional collaboration

Strategic thinking

Technical background

People management

Job description

Stripe is seeking a Product Lead for Support Experience to define strategy, write requirements, and drive execution for initiatives that elevate how customers interact with Stripe’s products. You’ll lead and grow a team of PMs delivering high-impact AI-driven and human-support solutions that scale across the business.

The role sits at the intersection of product, AI, and operations, requiring collaboration with AI teams and senior leaders across the company.