Staff Product Manager - AI Support Experience (Remote)

Stripe; New York (NY); Hybrid; USD 214,000 - 322,000; Full time

Benefits offered by this job

Equity

Company bonus

401(k)

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Product Manager for the Support Experience to build a platform that enables Stripe’s AI agent to solve problems across product surfaces. You will develop rapid AI-powered feedback loops to help product teams improve conversational experiences and scale capabilities across merchant dashboards, consumer apps, and third‑party integrations.

You’ll lead a multi‑year vision with a focus on user-centric design, safety, and strong collaboration with GTM and UX teams.

Qualifications

• 12+ years of experience as a Product Manager.
• Deep user empathy and a high bar for user experience.
• Experience developing a multi-year vision, strategy and roadmap for large-scale products.
• Experience leading cross-team initiatives from ideation to execution.
• Technical expertise: You’ve led technical products and/or have a background in computer science (or similar).
• Strong written and verbal communication skills.

Responsibilities

• Create the home for product teams to safely build out, understand and improve their conversational experiences.
• Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
• Integrate human and AI conversations in the platform so that teams can understand and manage both.
• Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third‑party use cases.
• Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
• Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Skills

Product management

User empathy

Roadmapping

Cross-team leadership

Technical background

Communication

Education

Computer science background

Job description

Stripe is seeking a Product Manager for the Support Experience to build a platform that enables Stripe’s AI agent to solve problems across product surfaces. You will develop rapid AI-powered feedback loops to help product teams improve conversational experiences and scale capabilities across merchant dashboards, consumer apps, and third‑party integrations.

You’ll lead a multi‑year vision with a focus on user-centric design, safety, and strong collaboration with GTM and UX teams.