Staff Product Manager, AI Conversational Experience (Remote)

Stripe; Seattle (WA); Hybrid; USD 214,000 - 322,000; Full time

Benefits offered by this job

Equity

Company bonus or sales commissions/bon

401(k) plan

medical, dental, and vision benefits

wellness stipends

Job summary

Stripe is seeking a Product Manager for Support Experience to build the platform powering Stripe’s AI agent across merchant dashboards, consumer apps and third-party experiences. You will craft rapid AI-powered feedback loops enabling product teams to iteratively improve conversational experiences and scale capabilities across surfaces.

You’ll work at the forefront of applied AI, driving solutions that help businesses and consumers and redefine what great conversational experiences look like

Qualifications

• 12+ years of experience as a Product Manager.
• Deep user empathy and a high bar for user experience.
• Experience developing a multi-year vision, strategy and roadmap for large-scale products.
• Experience leading cross-team initiatives from ideation to execution.
• Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
• Strong written and verbal communication skills.

Responsibilities

• Create the home for product teams to safely build out, understand and improve their conversational experiences.
• Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
• Integrate human and AI conversations in the platform so that teams can understand and manage both.
• Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third‑party use cases.
• Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
• Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Skills

Product management

User empathy

Cross-team leadership

Technical background

Communication skills

Job description

Stripe is seeking a Product Manager for Support Experience to build the platform powering Stripe’s AI agent across merchant dashboards, consumer apps and third-party experiences. You will craft rapid AI-powered feedback loops enabling product teams to iteratively improve conversational experiences and scale capabilities across surfaces.

You’ll work at the forefront of applied AI, driving solutions that help businesses and consumers and redefine what great conversational experiences look like