Product Launch & Technical Support Engineer

NOKIA; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Nokia is seeking a Product Launch & Customer Support Engineer to drive homologation testing and hands-on lab work for Wavence microwave radio products across the North American market. You will resolve field issues, provide cross-functional technical support, and verify solutions through rigorous validation testing.

Responsibilities include delivering RF and system measurements in the lab, generating qualification reports, and ensuring regulatory compliance.

Qualifications

• Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation.
• Handson lab experience with basic system and RF measurements.
• Working knowledge of microwave transmission principles and link budgeting.
• Ability to troubleshoot complex microwave networks.
• Experience performing qualification testing and producing technical reports.
• Excellent communication skills for effective customer interaction.
• Familiarity with North American regulatory requirements (FCC, ISED).
• Proven ability to work crossfunctional with development and integration teams.

Responsibilities

• Perform homologation testing of microwave radio products for the North American market
• Provide technical support to the TEC team
• Support the integration factory with technical guidance
• Analyze field issues and collaborate with the development team to devise solutions
• Verify solutions through validation testing
• Conduct RF and system measurements in the lab
• Generate technical reports and qualification documentation
• Troubleshoot complex microwave networks
• Interact with customers to resolve technical problems
• Ensure compliance with regulatory standards and internal quality processes

Education

Bachelor's degree in Electrical Engineering or related field

Tools

VNAs, spectrum analyzers, power meters

Job description

The Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. This role combines handson laboratory testing, field issue resolution, and crossfunctional technical support to ensure product compliance, performance, and customer satisfaction.

• Perform homologation testing of microwave radio products for the North American market
• Provide technical support to the TEC team
• Support the integration factory with technical guidance
• Analyze field issues and collaborate with the development team to devise solutions
• Verify solutions through validation testing
• Conduct RF and system measurements in the lab
• Generate technical reports and qualification documentation
• Troubleshoot complex microwave networks
• Interact with customers to resolve technical problems
• Ensure compliance with regulatory standards and internal quality processes

• Bachelor's degree in Electrical Engineering or related field (or equivalent experience)
• Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation
• Handson lab experience with basic system and RF measurements
• Working knowledge of microwave transmission principles and link budgeting
• Ability to troubleshoot complex microwave networks
• Experience performing qualification testing and producing technical reports
• Excellent communication skills for effective customer interaction
• Familiarity with North American regulatory requirements (e.g., FCC, ISED)
• Proven ability to work crossfunctionally with development and integration teams
• Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools

Advancing connectivity to secure a brighter world.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.