Product Launch & Technical Support Engineer

Nokia; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and dental benefits

Stock Purchase Plan

Paid time off

Job summary

Nokia is seeking a Product Launch & Customer Support Engineer to drive homologation testing and field support for Wavence microwave radio products in North America. You will perform RF/system measurements, generate qualification reports, and provide cross-functional technical guidance to ensure product compliance and customer satisfaction.

Join a collaborative team responsible for testing, troubleshooting, and resolving complex microwave network issues while upholding FCC/ISED standards in a

Qualifications

• Bachelor’s degree in Electrical Engineering or related field.
• Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation.
• Hands-on lab experience with basic system and RF measurements.
• Working knowledge of microwave transmission principles and link budgeting.
• Ability to troubleshoot complex microwave networks.
• Experience performing qualification testing and producing technical reports.
• Excellent communication skills for effective customer interaction.
• Familiarity with North American regulatory requirements (FCC, ISED).
• Proven ability to work cross-functionally with development and integration teams.

Responsibilities

• Perform homologation testing of microwave radio products for the North American market.
• Provide technical support to the TEC team.
• Support the integration factory with technical guidance.
• Analyze field issues and collaborate with the development team to devise solutions.
• Verify solutions through validation testing.
• Conduct RF and system measurements in the lab.
• Generate technical reports and qualification documentation.
• Troubleshoot complex microwave networks.
• Interact with customers to resolve technical problems.
• Ensure compliance with regulatory standards and internal quality processes.

Skills

Microwave systems

Ethernet interfaces

RF transmitters/receivers

Modem operation

Lab measurements

Link budgeting

Troubleshooting complex microwave nets

Technical reporting

Regulatory knowledge (FCC/ISED)

Cross-functional collaboration

Effective communication

Education

Bachelor's degree in Electrical Engineering

Tools

VNAs

Spectrum analyzers

Power meters

Data analysis tools

Job description

Job Description

The Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. This role combines hands-on laboratory testing, field issue resolution, and cross-functional technical support to ensure product compliance, performance, and customer satisfaction.

How You Will Contribute And What You Will Learn

• Perform homologation testing of microwave radio products for the North American market
• Provide technical support to the TEC team
• Support the integration factory with technical guidance
• Analyze field issues and collaborate with the development team to devise solutions
• Verify solutions through validation testing
• Conduct RF and system measurements in the lab
• Generate technical reports and qualification documentation
• Troubleshoot complex microwave networks
• Interact with customers to resolve technical problems
• Ensure compliance with regulatory standards and internal quality processes

Key Skills And Experience

• Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
• Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation
• Hands-on lab experience with basic system and RF measurements
• Working knowledge of microwave transmission principles and link budgeting
• Ability to troubleshoot complex microwave networks
• Experience performing qualification testing and producing technical reports
• Excellent communication skills for effective customer interaction
• Familiarity with North American regulatory requirements (e.g., FCC, ISED)
• Proven ability to work cross-functionally with development and integration teams
• Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.

About The Team

Some of our benefits in US:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.