Product Launch & Partnerships Specialist

Mount Sinai; New York (NY); On-site; USD 72,000 - 109,000; Full time

Job summary

Mount Sinai Health System in New York is seeking an Operations Associate to join our MSS team, focusing on delivering value and a best-in-class experience for our patients. You will coordinate implementation and onboarding of new products, customers, and partners, from planning through launch and stabilization, working with stakeholders across the Mount Sinai Health System.

You will support ongoing operations, coordinate revenue cycle activities, resolve issues, and help design future-state

Qualifications

• Bachelor’s Degree.
• 2 years of professional experience in a fast-paced environment; healthcare experience is a plus.
• Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.).
• Experience with electronic medical records, Epic (preferred).

Responsibilities

• Coordinate the implementation and onboarding of new products, customers, and partners, from planning through operational launch and stabilization.
• Support end-to-end integration and interoperability activities within the Mount Sinai ecosystem, helping ensure workflows, handoffs, and service expectations are clearly defined.
• Maintain project plans, workplans, timelines, risks, issues, decisions, and status updates; escalates barriers and support timely resolution.
• Partner with cross-functional teams to confirm operational readiness across areas such as access and scheduling, clinical operations, billing, finance, IT, analytics, marketing, and managed care.
• Develop and maintain implementation documentation, including process maps, standard operating procedures, training materials, readiness checklists, and transition plans.

Skills

Communication skills

Analytical skills

Team player

Organized

Process improvement

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Epic EMR

Job description

Mount Sinai Health System in New York is seeking an Operations Associate to join our MSS team, focusing on delivering value and a best-in-class experience for our patients. You will coordinate implementation and onboarding of new products, customers, and partners, from planning through launch and stabilization, working with stakeholders across the Mount Sinai Health System.

You will support ongoing operations, coordinate revenue cycle activities, resolve issues, and help design future-state