Product Launch & Partnerships Associate

Mount Sinai Morningside; New York (NY); On-site; USD 72,000 - 109,000; Full time

Job summary

Mount Sinai Health System is seeking an Operations Associate to join our MSS team, delivering value and a best-in-class experience for patients. You will coordinate implementation of new products, customers, and partners, and support end-to-end onboarding and interoperability across the Mount Sinai ecosystem.

You will partner with cross-functional teams, maintain project plans, and help design future-state processes that improve reliability, scalability, and patient experience, while supporting

Qualifications

• Bachelor’s Degree.
• 2 years of professional experience in a fast-paced environment; healthcare experience is a plus.
• Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.).
• Experience with electronic medical records, Epic (preferred).

Responsibilities

• Coordinate the implementation and onboarding of new products, customers, and partners from planning through launch and stabilization.
• Support end-to-end integration and interoperability across the Mount Sinai ecosystem with defined workflows and service expectations.
• Maintain project plans, timelines, risks, issues, decisions, and status updates; elevate barriers for timely resolution.
• Partner with cross-functional teams to confirm operational readiness across access, scheduling, clinical operations, billing, IT, analytics, marketing, and managed care.
• Develop and maintain implementation documentation including SOPs, training materials, readiness checklists, and transition plans.
• Triage and resolve operational issues raised by customers, patients, partners, and internal teams; document root causes, owners, actions, outcomes.

Skills

Communication

Analytical

Team player

Organization

Process improvement

Education

Bachelor’s Degree

Tools

Epic EMR

Microsoft Office

Job description

Mount Sinai Health System is seeking an Operations Associate to join our MSS team, delivering value and a best-in-class experience for patients. You will coordinate implementation of new products, customers, and partners, and support end-to-end onboarding and interoperability across the Mount Sinai ecosystem.

You will partner with cross-functional teams, maintain project plans, and help design future-state processes that improve reliability, scalability, and patient experience, while supporting