Product Knowledge Expert - Work from home

TurboTax; New Orleans (LA); Remote; USD 80,000 - 100,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with inquiries about TurboTax products and tax return software. This role offers flexible scheduling, competitive pay of $18.50 per hour, and bonus opportunities for certification. Ideal candidates will possess strong communication skills and a willingness to learn.

Benefits

Flexible hours

$5.00 per hour Turbo Bonus Boost

$310 bonus for certification

Qualifications

• Strong communication skills are essential for helping customers.
• No specific accounting background required.
• Eager to learn and assist customers.

Responsibilities

• Assist TurboTax customers with inquiries related to products and tax return software.
• Provide clear solutions and empathetic support.
• Build your own schedule with flexible hours.

Skills

Communication

Empathy

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. Continuous support will be provided to help you succeed.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours on April 13th, 14th, and 15th².
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers understand and navigate TurboTax products and software. Clear and empathetic articulation of solutions is key.
• The ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.