Product Knowledge Expert - Work from home

TurboTax; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with tax-related inquiries and product navigation. This flexible position offers an hourly wage of $18.50 plus potential bonuses, providing an excellent opportunity for enthusiastic individuals eager to learn and excel in customer service. Join a supportive team that values communication and customer care, with the option to build your own schedule.

Benefits

Flexible hours between 8am EST and 12am midnight EST

Earn additional $5.00 per hour during special events

Participate in certification for bonuses

Qualifications

• No specific accounting background required; enthusiasm to assist customers encouraged.
• Excellent communication skill to help customers effectively and empathetically.
• Ability to understand customer needs and deliver quality service.

Responsibilities

• Assist TurboTax customers with inquiries related to products and tax return software.
• Provide continuous support and help with downloading, logging in, and filing.
• Participate in certification and earn a $310 bonus.

Skills

Communication skills

Customer service

Willingness to learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support for all your queries.
• Earn $18.50 per hour.
• TurboBonus Boost: Receive an additional $5.00 per hour from April 9th to 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th.
• Participate in certification and earn a $310 bonus upon becoming a TurboTax Product Expert, which takes 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls, along with an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. Enthusiastic individuals eager to learn and assist customers are encouraged to apply.
• Excellent communication skills are essential to help customers effectively and empathetically.
• Ability to understand customer needs, drive innovation, and deliver top-notch service.