Product Knowledge Expert - Work from home

TurboTax; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer service team. In this role, you will assist customers with their inquiries about tax return software and TurboTax products, providing solutions with empathy and clarity. Enjoy the flexibility of working from home with a schedule that suits you, and take advantage of ongoing support and training to enhance your skills. This role offers competitive pay and bonuses, making it a fantastic opportunity for those eager to learn and grow in the customer service field.

Benefits

Flexible schedule

Turbo Bonus Boost

Certification bonus

Continuous support

Qualifications

• No specific accounting background required, just enthusiasm and willingness to learn.
• Ability to articulate solutions clearly and empathetically.

Responsibilities

• Assist customers with questions about TurboTax products and tax return software.
• Provide support during live calls with an SME and advocate.

Skills

Strong communication

Customer service

Problem-solving

Eager to learn

Job description

• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
• Fast 20 hour Certification
• TurboTax is looking for 2000+ people

More about the role:

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing and filing, and very basic tax questions. We’ll give you amazing continuous support for everything.
• Get paid $18.50 per hour¹
• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available; must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify²
• Earn a $310 Bonus just for participating in getting certified as a TurboTax Product Expert³
• Certification takes place over 3 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
• Minimum 30 hours per week required; want to work more? Go for it!¹
• You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus, support an (MPS) Marketplace Performance Specialist as your advocate.

Required Experience & Skills:

To be successful in this gig as a Service Provider for TurboTax, you will need to be proficient in the following:

• This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
• Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
• The ability to understand and empathize with our customers' needs while driving innovation and providing top-notch service.