Product ion Support (Java/API)

Dexian; Chicago (IL); On-site; USD 58,000 - 62,000; Full time

Job summary

Dexian in Chicago, IL seeks a Salesforce Administrator/Developer to support multiple Salesforce environments, implementing small Apex changes, configuring Lightning Flows, and managing integrations. The role emphasizes strong troubleshooting, data management, reports and dashboards, plus documentation.

Ideal candidates have 5+ years of Salesforce experience with Sales/Service Cloud, 2–3 years in ITSM with ServiceNow, OmniStudio/LWCs, and deployment tools (Copado/GitHub).

Qualifications

• 5+ years Salesforce Admin/Developer with Sales/Service Cloud.
• 2-3 years ITSM experience with ServiceNow (Incidents/Problems/Changes).
• Strong Salesforce configuration: Flows, Reports, Dashboards, Object customization.
• OmniStudio/OmniScripts experience; Apex/Batch improvements.
• LWCs debugging and data migrations experience.

Responsibilities

• Provide daily support and administration of Salesforce environments.
• Make small Apex changes and configure Lightning Flows; manage integrations.
• Develop reports/dashboards and data loads per requirements.
• Create and maintain technical and SOP documentation for Salesforce.
• Stay updated on Salesforce trends and enhancements for the environment.
• Collaborate in Agile settings using ADO, Azure DevOps, and Confluence.

Skills

Salesforce Administrator/Developer

Salesforce Sales Cloud

Salesforce Service Cloud

ITSM tools (ServiceNow)

Data architecture & migration

Apex/Batch development

Lightning Web Components

OmniStudio/OmniScripts

REST APIs/integration debugging

Deployment tools (Copado/GitHub)

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Informatica

REST APIs

GitHub

Copado

Azure DevOps

Confluence

Marketo

Seismic

Qualtrics

Job description

Job Description:

Location : Chicago, IL

Pay Range: $42/hr - $45/hr on W2

Job Description

Candidate will be responsible for the daily support and administration of Salesforce environments. They will also be making small changes to Apex code, making configuration changes and customizing Lightning Flows, managing custom integrations, and creating reports.

Major Responsibilities

• Function as Salesforce specialist CRM developer responsible for the support of multiple Salesforce applications within the Client organization.
• Oversee the daily operations, maintenance, and support of Salesforce, ensuring high availability and reliability.
• Use ServiceNow to track incident/request progress.
• Daily administration and support of the Salesforce CRM system, including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts.
• Development of triggers, custom objects, Lightning Flows, and small enhancements to Apex/Batch classes.
• Develop and create customized reports and dashboards within Salesforce CRM.
• Perform data management activities, including data loads and data cleanup jobs, as per business requirements.
• Create and maintain technical documentation and SOP documentation for Salesforce functionalities and integrations with third‑party systems.
• Stay updated on key Salesforce technology trends and identify opportunities to incorporate new capabilities into the Client's Salesforce environment.

Required Knowledge and Skills

• 5+ years of hands-on experience as a Salesforce Administrator/Developer, including Sales Cloud and Service Cloud.
• 2-3 years of experience with ITSM tools such as ServiceNow, including Incident, Problem, and Change Management.
• 2+ years of experience in data architecture and data migration.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory Management, Roles, Profiles, Sharing Rules).
• Hands-on experience with OmniStudio and OmniScripts.
• 3-5 years of experience debugging integration issues related to Informatica/ETL data loads, REST APIs, Platform Events, and Streaming APIs.
• Development experience enhancing Apex code and Batch classes.
• Excellent troubleshooting skills with Lightning Web Components (LWCs) and the ability to translate business requirements into practical Salesforce solutions.
• Experience working in Agile environments using tools such as ADO, Azure DevOps, and Confluence.
• Experience with Salesforce deployments using Copado and GitHub.
• Strong communication and interpersonal skills.

Additional Preferred Knowledge and Skills

• Salesforce Platform Developer I and/or Salesforce Platform App Builder Certification.
• Salesforce CPQ experience preferred.
• Experience with third‑party tools such as Marketo, Seismic, Qualtrics, and Discovery Framework.
• Experience with defect management and test automation tools.

Education & Experience

• Bachelor's degree in Computer Science or an equivalent combination of education and relevant professional experience.
  

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.