Salesforce Support Engineer

KellyMitchell Group; Chicago (IL); Hybrid; USD 48,216 - 55,104; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned ESOP

401K

Job summary

KellyMitchell Group is looking for a Salesforce Support Engineer in Chicago to support Salesforce environments, implement small Apex changes, customize lightning flows, manage integrations, and build reports.

The role requires 5+ years of Salesforce experience, expertise in automation and data migrations, and strong ITSM and integration skills. This hybrid Chicago role offers competitive benefits and on-site collaboration.

Qualifications

• 5+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud.
• 3+ years of experience debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, Streaming API
• 2+ years experience in ITSM tools like Service Now, Incident management, Problem/Change management
• 2+ years’ experience in data architecture and data migration
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules)

Responsibilities

• Ensure daily support and administration of Salesforce environments.
• Function as Salesforce specialist CRM developer for multiple Salesforce applications.
• Oversee daily operations, maintenance, and support of Salesforce with high availability.
• Use ServiceNow to track incident and request progress.
• Manage user setup, roles, security, territory management, and page layouts.

Skills

Salesforce Administration

Salesforce Development

API Integration

ITSM Tools

Data Migration

Lightning Flows

LWCs

Copado/GitHub deployments

Agile Methodologies

Communication Skills

Tools

ServiceNow

Informatica

REST API

Platform events

Streaming API

Copado

GitHub

Job description

Job Summary

Our Financial Services client is seeking a Salesforce Support Engineer to join their team! This role will be making small changes to apex code, making configuration changes and customizing lightning flows, managing custom integrations, and creating reports. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Responsible for the daily support and administration of Salesforce environments
• Function as Salesforce specialist CRM developer responsible for the support of multiple salesforce applications
• Oversee the daily operations, maintenance, and support of Salesforce ensuring high availability and reliability
• Use ServiceNow to track incident/request progress
• Daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts
• Development of triggers, custom objects, lightning flows, and small enhancements to Apex / Batch classes
• Develop and create customized reports and dashboards within Salesforce CRM
• Perform data management activities including data loads and data clean up jobs as per business requirement
• Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems
• Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes

Required Skills/Experience (Must-Haves)

• 5+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud
• 3+ years of experience on debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, Streaming API
• 2+ years experience in ITSM tools like Service Now, Incident management, Problem/Change management
• 2+ years’ experience in data architecture and data migration
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules)
• Hands on experience with Omnistudio and Omniscripts
• Development experience to enhance small Apex codes / Batch classes
• Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions
• Experience with Agile methodology and tools (e.g. ADO, Azure, Confluence, etc.)
• Experience in Salesforce deployments using Copado and GitHub
• Strong communication and interpersonal skills

Preferred Skills/Experience (Nice-to-Haves)

• Certified Salesforce Administrator
• Certified Salesforce Platform Developer I / Salesforce Platform App Builder
• Salesforce CPQ preferred
• Salesforce Financial Service Cloud
• Experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework
• Experience with defect-management and testing-automation tools

Key Competencies & Behaviors

• Cross-Functional Collaboration
• Project and Timeline Management
• Strategic Thinking and Communication
• Attention to Detail
• Adaptability and Problem Solving

Work Environment

Location: Chicago, IL

Hybrid: Work Model: Hybrid - onsite 3 or more days/week, as needed

Anchor days: Tue/Wed/Thu - Work Hours: 8:30am - 5:00pm CST

Compensation & Benefits

Pay Range: The approximate pay rate for this position is between $35.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.