Product Integration Technician - (Onsite in Swanton, OH)

Velocity; Swanton Township (OH); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

401K – with Employer Match

Company provided Life Insurance

Paid Holidays

Job summary

Velocity is seeking a Product Integration Technician to work onsite in Swanton, OH. You will configure, process, and package network devices, documenting activities and maintaining quality standards while supporting customers and the team.

The role involves meeting production goals, assisting customer support with technical issues, and maintaining an organized workspace. Training will occur on first shift, with subsequent shifts following training.

Qualifications

• Able to operate basic computer and electronics equipment.
• Comfortable multitasking under deadlines and shifting priorities.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Configure, process, and package devices with quality and speed.
• Meet daily, weekly, and monthly production goals.
• Provide technical assistance to customer support and colleagues.
• Maintain organized workstation and inventory records.

Skills

Computer and electronics skills

Multi-tasking

Critical thinking

Education

Associate degree or equivalent

Tools

Windows

Microsoft Office

Calibration instruments

Job description

Our customers count on us to help them drive their business, and that drives us to constantly challenge ourselves to achieve more. We take on new opportunities, learn fast, and keep growing. But we do it together, as a team. If you’re ready to be part of an exciting team in a high-growth environment, join us!

Our values

Customer obsessed

We obsess over our customers by providing them with outstanding support, products, and solutions that deliver superior value. We do this by listening to our customers' needs, building long-lasting relationships, and responding with innovative solutions.

We win together as one team. We help each other succeed by fostering an environment that produces positivity, respect, and creativity.

Do the right thing

We act ethically and with integrity—no exceptions. We keep our promises and do the right things for our team members, customers, and community.

Let’s go!

Fast and nimble, we go all out to reach our goals as quickly as possible. We constantly challenge ourselves to achieve more. We keep moving forward for our team members, customers and community.

Location Hubs

Find your place at Velocity

OH

MO

NC

Charlotte, North Carolina

TX

Why you’ll love working here

We are an energetic bunch — eager to succeed and have lots of company pride

As a growing managed solutions company, every team member has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do and who we do it for. To achieve our goals, we foster a collaborative work environment where we prioritize strengthening relationships with both our customers and team members.

Competitive benefits package

We know the strength of our company depends upon our high-performing, diverse team. That’s why we offer a comprehensive rewards package of competitive pay and benefits that allows us to take care of our team members and support their health and wellbeing in and outside the workplace.

Healthy and happy

At Velocity, we provide employees with the resources they need to take care of themselves and their families. As an employee, you will receive big-company style comprehensive benefits (medical, dental, vision, and more) with a startup spirit.

Investing in our people

From the first day, you are a valued member of the team and are rewarded as such. Employees qualify for all we offer, such as PTO and paid holidays, 401k with company match and immediate vesting, company-provided life insurance, short and long-term disability coverage, employee assistance programs, and more!

We're flexible

We know you give Velocity 100% and believe other aspects of your life deserve the same. We offer flexible working conditions to ensure you’re able to provide your best to all the demands, loved ones, and passions in your life.

Opportunities for growth

We grow and change fast—and help our employees grow with us by offering ongoing learning opportunities and encouraging movement around the company to enhance skill sets and company knowledge. Velocity loves to promote from within and further develop our talented workforce.

We operate as one team-check your egos at the door!

Reliance on trust and mutual respect is the only way we will ever reach our shared goals—we operate as One Team! Our commitment to you is: to always be open about where we stand as a company and your role in it.

Let’s go! Live a little

Our bold and supportive team fosters an environment where work doesn’t always feel like work. Our relationships are genuine and cultivated through a culture that encourages everyone to bring their whole self to work each day. We take our work seriously, but not ourselves.

Starting a new career is a big decision, and the interview process can be intimidating. At Velocity, we’ll be with you every step of the way to help you succeed. We’ve designed our recruiting process to be straight-forward and transparent, allowing you to come in confident and ready to impress.

OUR CulturE

Empowering Every Voice.

In the fast-moving world of connectivity, we recognize that the strongest solutions are built by a wide range of voices, ideas, and experiences. At our company, we strive to create a workplace where every team member feels respected, supported, and empowered to contribute. By embracing different viewpoints and ensuring fair access to growth and opportunity, we aim to build not just cutting-edge technology, but a culture where everyone can thrive. Our commitment to these values helps us better serve our customers and foster a positive culture for our team members.

Velocity cares

It’s more than just words for Velocity, it’s about action and getting involved

At Velocity, our business is keeping organizations connected internally and to their customers. We also attempt to make connections within our community. Whether it’s a local event sponsorship, employee-driven food bank, or donation of IT equipment and services, Velocity upholds its promise to do right by our team members, customers, and community.

Open Positions

Position:Product Integration Technician - (Onsite in Swanton, OH)

Location: Swanton, OH

Job Id:2308

# of Openings:1

General Summary:

The Product Integration Technician position at Velocity works out of our world-class Enterprise Solutions Repair and Logistics Facility. This position configures, processes, and packages network, television, and phones devices; as well as documents any and all activities performed while handling these devices. A high degree of personal responsibility and commitment to quality and excellence is required for the position. The position also provides technical and operational assistance to clients, customers, and to our customer support facility.

The shift for this opportunity is : M-F 10:30am-7pm and rotational Saturdays.

Training for this role will be on 1st shift. After you successfully complete training, you will work your appropriate shift.

Principal Duties and Responsibilities:

• Configure, process, and package network, television, and phone devices with a high degree of quality, efficiency, and consistency.
• Keep to a strict and high-pace schedule and meet all deadlines for shipment of devices.
• Follow specific best practices to configure and process devices properly.
• Ability to understand and develop technical information.
• Maintain a world-class level of quality for all configuration and processing efforts while constantly striving for the highest level of efficiency and speed.
• Meet daily, weekly, and monthly production goals.
• Follow and be an active participant in an accurate inventory control program.
• Provide technical assistance to customer support.
• Keep workstation and area clean and organized.
• Able to be cross-trained and flexible in regards to responsibilities and competencies.

Qualifications:

• Intermediate level of computer and electronics skills.
• Functional ability to use tools and calibration instruments.
• Ability to interpret technical documentation.
• Working knowledge of Windows, Microsoft Office, and other basic software.
• Clear and concise note taking ability.
• Ability to contribute to the team while completing individual tasks.
• Ability to multi task.Possess independent work skills and ability to work under deadlines.
• Ability to remain composed in stressful situations.
• Critical thinking skills to assist in problem solving.
• Flexible in daily duties to contribute to the Company’s over-all goals.
• Ability to maintain a good working relationship with fellow co-workers.

Experience and Education:

• Associate's degree or equivalent from a two-year College or technical school or equivalent combination of education and experience is preferred

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
• PTO & Paid Holidays
• Paid Sick Time
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, vet