NOC Tier 1 - Remote (Holland, OH Preferred)

Velocity; Holland (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & Holidays

Paid Sick Time

401K with Match

Life Insurance

Disability Insurance

Supplemental Benefits

Job summary

Velocity is a fast-paced technology solutions and services company seeking Data NOC Tier 1 Technicians to join our team. This is an entry-level role within a 24/7/365 Network Operations Center.

The primary duties include monitoring networks, responding to alerts, troubleshooting basic issues, documenting steps in tickets, and escalating complex problems to Tier 2 while collaborating with on-site teams and customers.

Qualifications

• High School Diploma required.
• 1+ year of experience in IT support, networking, or customer service.
• Entry-level certifications (e.g., CompTIA Network+) are a plus but not required.

Responsibilities

• Demonstrate an obsession with excellent customer support and service delivery.
• Monitor automated systems, probes, alerts, trouble tickets, email, and phone queues for indications of network issues.
• Troubleshoot basic to mid-level network issues and take appropriate corrective actions.
• Accurately document all troubleshooting steps, updates, and resolutions in ticketing systems.
• Coordinate with on-site technicians, carrier service providers, and internal teams to resolve issues efficiently.
• Ensure all tickets are handled promptly, accurately, and followed through to completion.

Skills

Customer service mindset

Documentation skills

Networking concepts

Team collaboration

Problem-solving

Education

High School Diploma

Job description

Our customers count on us to help them drive their business, and that drives us to constantly challenge ourselves to achieve more. We take on new opportunities, learn fast, and keep growing. But we do it together, as a team. If you’re ready to be part of an exciting team in a high-growth environment, join us!

Our values

Customer obsessed

We obsess over our customers by providing them with outstanding support, products, and solutions that deliver superior value. We do this by listening to our customers' needs, building long-lasting relationships, and responding with innovative solutions.

We win together as one team. We help each other succeed by fostering an environment that produces positivity, respect, and creativity.

Do the right thing

We act ethically and with integrity—no exceptions. We keep our promises and do the right things for our team members, customers, and community.

Let’s go!

Fast and nimble, we go all out to reach our goals as quickly as possible. We constantly challenge ourselves to achieve more. We keep moving forward for our team members, customers and community.

Location Hubs

Find your place at Velocity

OH

MO

NC

Charlotte, North Carolina

TX

Why you’ll love working here

We are an energetic bunch — eager to succeed and have lots of company pride

As a growing managed solutions company, every team member has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do and who we do it for. To achieve our goals, we foster a collaborative work environment where we prioritize strengthening relationships with both our customers and team members.

Competitive benefits package

We know the strength of our company depends upon our high-performing, diverse team. That’s why we offer a comprehensive rewards package of competitive pay and benefits that allows us to take care of our team members and support their health and wellbeing in and outside the workplace.

Healthy and happy

At Velocity, we provide employees with the resources they need to take care of themselves and their families. As an employee, you will receive big-company style comprehensive benefits (medical, dental, vision, and more) with a startup spirit.

Investing in our people

From the first day, you are a valued member of the team and are rewarded as such. Employees qualify for all we offer, such as PTO and paid holidays, 401k with company match and immediate vesting, company-provided life insurance, short and long-term disability coverage, employee assistance programs, and more!

We're flexible

We know you give Velocity 100% and believe other aspects of your life deserve the same. We offer flexible working conditions to ensure you’re able to provide your best to all the demands, loved ones, and passions in your life.

Opportunities for growth

We grow and change fast—and help our employees grow with us by offering ongoing learning opportunities and encouraging movement around the company to enhance skill sets and company knowledge. Velocity loves to promote from within and further develop our talented workforce.

We operate as one team-check your egos at the door!

Reliance on trust and mutual respect is the only way we will ever reach our shared goals—we operate as One Team! Our commitment to you is: to always be open about where we stand as a company and your role in it.

Let’s go! Live a little

Our bold and supportive team fosters an environment where work doesn’t always feel like work. Our relationships are genuine and cultivated through a culture that encourages everyone to bring their whole self to work each day. We take our work seriously, but not ourselves.

Starting a new career is a big decision, and the interview process can be intimidating. At Velocity, we’ll be with you every step of the way to help you succeed. We’ve designed our recruiting process to be straight-forward and transparent, allowing you to come in confident and ready to impress.

OUR CulturE

Empowering Every Voice.

In the fast-moving world of connectivity, we recognize that the strongest solutions are built by a wide range of voices, ideas, and experiences. At our company, we strive to create a workplace where every team member feels respected, supported, and empowered to contribute. By embracing different viewpoints and ensuring fair access to growth and opportunity, we aim to build not just cutting-edge technology, but a culture where everyone can thrive. Our commitment to these values helps us better serve our customers and foster a positive culture for our team members.

Velocity cares

It’s more than just words for Velocity, it’s about action and getting involved

At Velocity, our business is keeping organizations connected internally and to their customers. We also attempt to make connections within our community. Whether it’s a local event sponsorship, employee-driven food bank, or donation of IT equipment and services, Velocity upholds its promise to do right by our team members, customers, and community.

Open Positions

Location: Remote

Job Id:2349

# of Openings:3

General Summary

Velocity is a fast-paced company with an open-door environment seeking Data NOC Tier 1 Technicians to join our team. This is an entry-level role within a 24/7/365 Network Operations Center.

The primary responsibility of the NOC Tier 1 Technician is to monitor, support, and troubleshoot customer network environments. This role works directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to ensure timely resolution of network-related issues involvingbroadband circuits, routers, modems, switches, WiFi, VoIP, telephony, and other network-connected devices.

Tier 1 Technicians are responsible for identifying issues, initiating troubleshooting, documenting activity, and escalating more complex problems to Tier 2 when necessary.

We have the following shifts available. All in eastern time zone.

Tuesday-Saturday 11:30am-8pm EST

Primary Duties and Responsibilities

• Demonstrate an obsession with excellent customer support and service delivery
• Monitor automated systems, probes, alerts, trouble tickets, email, and phone queues for indications of network issues
• Troubleshoot basic to mid-level network issues and take appropriate corrective actions
• Accurately document all troubleshooting steps, updates, and resolutions in ticketing systems
• Coordinate with on-site technicians, carrier service providers, and internal teams to resolve issues efficiently
• Ensure all tickets are handled promptly, accurately, and followed through to completion
• Escalate complex or unresolved issues to Tier 2 Technicians following defined processes
• Support and collaborate with fellow Tier 1 Technicians as part of a cohesive team
• Follow instructions and guidance from Tier 2 Technicians on escalated issues
• Continuously monitor customer networks for performance and reliability concerns
• Identify opportunities for process improvements within the NOC
• Perform additional duties as assigned

Skills and Abilities

• Strong customer service mindset with clear and professional communication skills
• Ability to document technical information thoroughly and accurately
• Basic understanding of networking concepts and tools, including:
• OSI Model
• TCP/IP
• Routers and switches
• Broadband technologies (DSL, Ethernet)
• WiFi
• VoIP and telephony (POTS)
• Telnet
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Strong problem-solving skills with the ability to follow structured troubleshooting processes
• Ability to work both independently and collaboratively within a team
• Ability to recognize when escalation to Tier 2 is required

Qualifications, Education and Experience

• High School Diploma required
• 1+ year of experience in IT support, networking, or customer service
• Entry-level certifications (e.g., CompTIA Network+) are a plus but not required
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

Why you'll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let’s go!
• PTO & Paid Holidays
• Paid Sick Time
• 401K – with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.