Product Installation Engineer BBP - Extensive 90% + Travel Required

KLA-Belgium; Chandler (AZ); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) including company matching

ESPP

Job summary

KLA, a global leader in semiconductor manufacturing solutions, seeks senior field service engineers in the Chandler, AZ area. The role covers installation oversight, diagnosing complex equipment issues, and driving end-to-end repair activities with factory collaboration.

You will mentor junior engineers, develop action plans for unique issues, and participate in product upgrades and new development testing at customer sites.

Qualifications

• Doctorate (Academic) degree with related work experience of 5 years.
• Master’s degree with related work experience of 8 years.
• Bachelor’s degree with related work experience of 12 years.

Responsibilities

• Installations: exercise independent judgement within defined practices and policies to obtain results.
• Tech problem solving: diagnose and troubleshoot complex equipment problems and drive root-cause resolution.
• Reporting: prepare field service reports and post-activity quality feedback.
• Mentoring: mentor junior engineers and provide guidance and support on-site.
• Upgrade & relocation: perform model changes and develop procedures for upgrades with PLC/NPI engineers.
• Travel: coordinate international travel and maintain readiness for extended assignments.
• Training: provide on-the-job coaching and share best practices.

Education

Doctorate (Academic) Degree and related work experience of 5 years

Master's Degree and related work experience of 8 years

Bachelor's Degree and related work experience of 12 years

Job description

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

1. (Installation)

• Exercise independent judgement within broadly defined practices and policies in selecting unique methods, techniques and evaluation criteria in obtaining results.
• Work with service engineer from Tier1/Tier 2, to oversee the whole deliverables and process.

2. (Tech Problem Solving)

• Lead to evaluate, analyze, diagnose and troubleshoot technical equipment problems related to installation.
• Lead the end‑to‑end troubleshooting and repair of complex system‑level problems, orchestrating collaboration with factory experts to proactively resolve issues and drive system root cause rectification.
• Work on complex problems where analysis of situations or data requires an in‑depth evaluation of various factors. Identifies and creates BPs (Best Known Practices) and BKMs (Best Know Method).
• Lead install escalations and drive creation and execution of POAs for complex issues.

3. (Reporting)

• Prepare field service reports and daily passdowns on Installation progress and non‑conformances ensuring consistency and accuracy. Drive post‑activity Quality Feedback Report by implementing BKMs (Best‑Known Method).

4. (Mentoring)

• Mentor junior engineers. Provide guidance and technical assistance at customer sites.
• Develop complex POAs (Plan Of Action) for unique issues.
• Provide phone, email, and on‑site support and attend technical call for other PIEs.

5. (Upgrade & Relocation)

• Perform model change upgrades to fielded systems independently.
• Identify and develop new process and procedures for installation and upgrade working directly with PLC/NPI engineers.
• Lead involvement in new product development and pre‑release testing.

6. (Travel)

• Establish and maintain readiness for obtaining all necessary international travel documents and managing personal lives to support extended travel assignments.
• Provide guidance on managing personal finance to prevent disruption to scheduled activities and promote operationally continuity.

7. (Training)

• Provide OJT, coaching, and mentoring to all junior engineers.
• Share BKM, Best practice, and knowledge.

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 years

Base Pay Range

$45.92 - $78.08 Per Hour

Primary Location

USA-AZ-Chandler-KLA

Benefits

• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Intern Eligibility

Interns are eligible for some of the benefits listed.

Pay Determination

Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

Recruiter Note

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Equal Opportunity Employer

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at [e-mail] or at [phone] to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.