Product Installation Engineer - SPTS - 90% Travel. MA based

KLA; Ellis (MA); On-site; USD 46,000 - 79,000; Full time

Benefits offered by this job

Medical

Dental

401(K) including company matching

Tuition reimbursement

Paid time off

Job summary

KLA in Westwood, MA is seeking a Field Service Engineer to own installation of new tools at customer sites, perform troubleshooting, and ensure production readiness. You will travel 80–90% domestically and internationally, document field activity, and mentor junior engineers on technical issues.

You will bring 3 years of semiconductor or related field experience (or military service), work with cross-functional teams, and communicate clearly with customers and internal teams.

Qualifications

• 3 years of experience in semiconductor or related field/ military service experience
• Strong troubleshooting and field-service capabilities
• Ability to document field activity and communicate with teams

Responsibilities

• Own installation of new tools at customer sites independently and only occasionally require guidance from managers.
• Troubleshoot and repair complex system level problems during installations using standard procedures and raise needs when required.
• Take ownership of installation admin tasks and contribute to post-activity quality feedback reports.
• Travel 80-90% domestically and internationally by commercial transportation to customer sites.
• Assist junior engineers with guidance and technical support on-site and over the phone.

Skills

Troubleshooting

Field service

Customer support

Mentoring

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred

• Own installation of new tools at customer sites independently and only occasionally require guidance from managers. Follow all procedure and provide a consistent result within specified Cycle Times and exercise judgment within generally defined practices and policies. Achieve a predictable production ready.
• Troubleshoot and repair complex system level problem during installations using standard procedures, troubleshooting techniques and install BKMs to resolve system level problems which have multiple causes. Know when to elevate and provide clear communication with all previous actions and data to get the help needed.
• Take full ownership of install administrative tasks such as preparations of field service reports and daily pass downs on Installation progress and non-conformances. Contribute to post-activity Quality Feedback Report.
• Obtain all necessary international travel documents and manage their personal lives to be ready to travel for extended periods. Manage personal finances to prevent disruption to scheduled activities.
• 80 - 90 % travel, domestic and internationally by commercial transportation to customer sites.
• Assist junior engineers as necessary. Provide guidance and technical assistance at customer sites. Can develop basic POAs. Provide phone and on-site support for junior engineers
• 3 years of experience in semiconductor or related field/ military service experience

Minimum Qualifications

3 years of experience in semiconductor or related field/ military service experience

Base Pay Range: $33.75 - $57.36 Per Hour

Primary Location: USA-MA-Westwood

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• medical
• dental
• vision
• life
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave
• Interns are eligible for some of the benefits listed

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.