Product Implementations & Adoption Specialist

Filevine; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Maternity & paternity leave

Short & long-term disability

Learn from leadership team

Top-of-the-line company swag

Job summary

Filevine is hiring a Product Implementations Consultant for the Product Implementations Department. The role focuses on training customers, maintaining product knowledge, and guiding the implementation process across multiple accounts.

You will learn how to integrate data from other software with Filevine, collaborate with cross-functional teams, and develop educational content for Filevine University. Occasional travel may be required.

Qualifications

• In office position
• Paralegal or legal assistance experience preferred
• Assertive communicator that can provide recommendations and instill confidence
• Exceptional curiosity and creative thinking abilities to solution the root cause of a customer's priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes at a fast-growing company
• Ability to lead critical conversations
• Ability to independently manage competing customer priorities and initiatives with limited structure
• Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments
• Must be able to work in office 5 days a week in our Sugarhouse, UT location
• Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues
• Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

Responsibilities

• Maintain comprehensive product knowledge across the Filevine family of products
• Train customers to use and customize various aspects of the Filevine family of products
• Manage the implementation process across a variety of customer accounts
• Learn about and understand how to marry data from other softwares to Filevine effectively
• Work with cross-functional teams and partners to identify opportunities for better learning within our customer base, and provide training and content necessary to increase customer adoption
• Assist in the creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to cross-functional teams and partners
• Create and adjust ongoing content to Filevine University given changes in best practice and features
• Support other expert teams and expert roles as needed
• Occasional travel, as necessary

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Job Summary

Filevine is currently hiring for a Product Implementations Consultant for the Product Implementations Department. This department at Filevine is vital in the retention and growth of firms using our software. Individuals who join our team will be a part of an exciting environment with plenty of opportunities for growth within the company.

What You'll Do:

• Maintain comprehensive product knowledge across the Filevine family of products
• Train customers to use and customize various aspects of the Filevine family of products
• Manage the implementation process across a variety of customer accounts
• Learn about and understand how to marry data from other softwares to Filevine effectively
• Work with cross-functional teams and partners to identify opportunities for better learning within our customer base, and provide training and content necessary to increase customer adoption
• Assist in the creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to cross-functional teams and partners
• Create and adjust ongoing content to Filevine University given changes in best practice and features
• Support other expert teams and expert roles as needed
• Occasional travel, as necessary

What You'll Need:

• In office position
• Paralegal or legal assistance experience preferred
• Assertive communicator that can provide recommendations and instill confidence
• Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes at a fast-growing company
• Ability to lead critical conversations
• Ability to independently manage competing customer priorities and initiatives with limited structure

In addition to the qualifications listed above, we expect that our team members have the following:

• Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.
• Must be able to work in office 5 days a week in our Sugarhouse, UT location
• Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.
• Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

Current compensation range is$70,000 - $80,000/year

Work Location Expectation: Remote or option to be hybrid/in-office in one the following locations: San Francisco, New York, Chicago, or Salt Lake City

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive

- Medical, Dental, & Vision Insurance (for full-time employees)

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Top-of-the-line company swag

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Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using " filevine.com ". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [e-mail]