Product Implementation & Support Engineer

DRC Systems Pvt. Ltd; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

DRC Systems Pvt. Ltd invites applications for a Product Implementation & Support Executive to assist clients with SkizzleHR implementations, configurations, adoption, and ongoing support.

The role involves guiding clients through HRMS modules, conducting demos and trainings, and providing multi-channel support to ensure successful deployments and customer satisfaction.

Qualifications

• Minimum 1 year of experience in product implementation, software support, customer support, or a similar role.
• Experience with HRMS, HR software, payroll software, or SaaS products is preferred.
• Good understanding of HR operations, attendance, leave management, and basic payroll concepts.
• Strong verbal and written communication skills in Hindi and English.
• Good problem-solving, client-handling, and follow-up skills.
• Comfortable working with Excel, online meetings, and web-based software applications.
• Willingness to learn product functionality and manage multiple client requests.

Responsibilities

• Assist in implementing and onboarding new clients onto the SkizzleHR platform.
• Coordinate with clients to collect employee data, organizational structure details, and other implementation prerequisites.
• Configure and guide clients on HRMS modules, including Core HR, Attendance, Leave Management, Payroll, and other applicable modules.
• Conduct online product demonstrations, training sessions, and client walkthroughs.
• Provide support through calls, emails, WhatsApp, and online meetings.
• Troubleshoot client queries related to attendance, leave, employee records, payroll processing, and portal usage.
• Track client issues, follow up on pending queries, and ensure timely resolution.
• Maintain documentation of client communications, implementation progress, and support activities.
• Coordinate with internal technical and product teams to resolve bugs and complex issues.
• Help clients adopt the platform effectively and maintain a positive customer experience.

Skills

Customer support

HRMS

Communication

Excel

Education

Bachelor's degree in Computer Science, Information Technology, Electronics

Tools

Keka

greytHR

Saral PayPack

Job description

Join us in building scalable, intelligent solutions that drive real business impact.

Remote Full-time 1 years +

• Experience 1+ Years
• Location Remote
• Qualification Bachelor's degree in Computer Science, Information Technology, Electronics
• Shift 09:30 AM to 6:30 PM

About the Role

We are looking for a motivated and customer-focused Product Implementation & Support Executive to assist clients with the implementation, configuration, adoption, and ongoing support of SkizzleHR, our HRMS platform. The candidate will work closely with clients to understand their requirements, guide them through the product, and resolve their queries efficiently.

Key Responsibilities

• Assist in implementing and onboarding new clients onto the SkizzleHR platform.
• Coordinate with clients to collect employee data, organizational structure details, and other implementation prerequisites.
• Configure and guide clients on HRMS modules, including Core HR, Attendance, Leave Management, Payroll, and other applicable modules.
• Conduct online product demonstrations, training sessions, and client walkthroughs.
• Provide support through calls, emails, WhatsApp, and online meetings.
• Troubleshoot client queries related to attendance, leave, employee records, payroll processing, and portal usage.
• Track client issues, follow up on pending queries, and ensure timely resolution.
• Maintain documentation of client communications, implementation progress, and support activities.
• Coordinate with internal technical and product teams to resolve bugs and complex issues.
• Help clients adopt the platform effectively and maintain a positive customer experience.

Required Skills & Qualifications

• Minimum 1 year of experience in product implementation, software support, customer support, or a similar role.
• Experience with HRMS, HR software, payroll software, or SaaS products is preferred.
• Good understanding of HR operations, attendance, leave management, and basic payroll concepts.
• Strong verbal and written communication skills in Hindi and English.
• Good problem-solving, client-handling, and follow-up skills.
• Comfortable working with Excel, online meetings, and web-based software applications.
• Willingness to learn product functionality and manage multiple client requests.

Preferred Candidate Profile

• Experience with HRMS companies or platforms such as Keka, greytHR, Saral PayPack, or similar solutions.
• Customer-focused, proactive, organized, and comfortable working in a fast-paced environment.
• Ability to work collaboratively with implementation, support, product, and technical teams while sharing product knowledge with team members.