Product Fulfillment & Operations Coordinator

Prime Corporate Services; Salt Lake City (UT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation + bonuses

Comprehensive health coverage

Paid time off (PTO)

401k with company match

Parental leave

Gym/Wellness perks

Telehealth access

Job summary

Prime Corporate Services in Salt Lake City is seeking a detail-oriented Product Fulfillment Associate to support Decoder Tax’s operational backbone. You will work closely with CPAs, the Product Operations Manager, and offshore tax partners to keep plans moving, schedules aligned, and information accurate.

This role involves customer-facing communications, process-driven tasks, and scaling Decoder Tax efficiently.

Qualifications

• 3+ years of administrative support, operations, or customer service experience.
• Strong customer-facing communication skills (email, phone, and internal coordination).
• Exceptional attention to detail and comfort handling sensitive information.
• Highly organized, reliable, and able to manage multiple workflows simultaneously.

Responsibilities

• Manage customer scheduling logistics, including rescheduling discovery and tax review calls on behalf of Decoder Tax CPAs.
• Serve as a professional, customer-facing point of contact for administrative and support-related inquiries.
• Maintain delegate access to CPA email inboxes and manage administrative communications with accuracy.
• Support the fulfillment workflow for Decoder Tax plans, including tracking progress and coordinating handoffs.
• Partner with Product Operations Manager to streamline workflows and document processes.

Skills

Administrative support

Operations

Customer service

Communication

Detail orientation

Scheduling

Tools

Salesforce

Google Docs

Google Sheets

Reporting exports

Job description

Prime Corporate Services in Salt Lake City is seeking a detail-oriented Product Fulfillment Associate to support Decoder Tax’s operational backbone. You will work closely with CPAs, the Product Operations Manager, and offshore tax partners to keep plans moving, schedules aligned, and information accurate.

This role involves customer-facing communications, process-driven tasks, and scaling Decoder Tax efficiently.