Product Operation Manager, Experience ops, Strategy & Workflow

TikTok Inc.; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid parental leave

Paid holidays

Paid sick days

Paid personal time

Job summary

TikTok Core Product team is seeking a product experience leader to own user experience identification, analysis and optimization using data analysis and AI tool construction. You will collaborate across product, R&D, and algorithms to improve stability, security, and simplicity.

Responsibilities include identifying experience issues, planning optimizations, addressing user requests with internal partners, and monitoring experience health metrics to drive timely improvements in a global,

Qualifications

• Bachelor's degree or above with more than three years of work experience.
• Empathy for user feedback and pain points, with good logical thinking and decomposition skills.
• Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement.

Responsibilities

• Take ownership of TikTok's user experience identification, analysis and optimization based on data analysis, AI tool construction and cross-team collaboration.
• Identify and address potential experience issues based on product strategy iterations and feature updates.
• Establish collaboration mechanisms with internal teams and external partners to resolve user requests related to product features.
• Combine business needs with user feedback signals to deep dive genuine user needs.
• Monitor experience metrics and health levels with PMs and AI tools to identify latent issues in a timely manner.
• Regularly review rules, products, and strategies related to user experience and monitor experience data.

Skills

Empathy for user feedback

Analytical skills

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or above

Job description

Responsibilities

About the team: TikTok Core Product team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. As part of the Core Product team at TikTok, this team is focused on maintaining product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services.

About the Role: Take ownership of TikTok's user experience identification, analysis and optimization based on data analysis, AI tool construction and cross-team collaboration.

Responsibilities:

• Responsible for the user experience of TikTok product, collaborating with the team to identify experience issues, develop optimization plans and strategies, and drive implementation in collaboration with core teams such as product, R&D, and algorithms.
• Based on upstream product strategy iterations, product feature updates, and related rule updates within the business segment, proactively identify and address potential experience issues.
• Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user requests related to product features.
• Combine business needs with user feedback signals analysis to deep dive genuine user needs.
• Collaborate with PM and leverage AI tools and intelligent solutions to monitor overall experience metrics, assess experience health levels, and identify latent experience issues in a timely manner.
• Regularly review rules/products/strategies related to user experience, monitor overall experience data, assess experience levels, and promptly identify existing experience issues.

Qualifications

Minimum Qualifications:

• Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Empathy for user feedback and pain points, with good logical thinking and decomposition skills
• Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement.

Preferred Qualifications:

• Experience working across multiple locations and timezones within global organizations.
• Project management (PMO) experience preferred.

Job Information

For Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.