Product Experience Analyst

Macay; Los Angeles (CA); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

LeadLocate is seeking a product analytics professional to study how dealers and salespeople use our product and turn learnings into clear recommendations that make the product faster, simpler and more valuable.

You’ll work side by side with product, engineering and customer success, and your work will show up in dashboards and short reports that leadership uses daily. You’ll translate data into plain language insights, measure outcomes and work with customers to understand what to improve next.

Qualifications

• Two or more years in product analytics or similar role.
• Comfort with SQL and a visualization tool such as Tableau, Looker or Google Analytics.
• A knack for explaining data in plain language to non-analysts.
• Strong problem solving skills and close attention to detail.
• A bachelor's degree in business, analytics, CS or related field, or equivalent experience.

Responsabilités

• Dig into product usage data to spot trends, friction points and opportunities.
• Define metrics to tell if a feature works, and track them over time.
• Turn findings into clear, prioritized recommendations for product and engineering.
• Build dashboards and short reports leadership can act on quickly.
• Talk with customers and the success team to understand the story behind the numbers.
• Measure the results of changes and suggest next improvements.

Connaissances

Product analytics

SQL

Data storytelling

Plain-language communication

Analytical problem solving

Formation

Bachelor's degree in business, analytics, computer science or related field

Outils

Tableau

Looker

Google Analytics

Description du poste

You'll study how dealers and salespeople use LeadLocate every day and turn what you learn into clear recommendations that make the product faster, simpler and more valuable. You'll work side by side with product, engineering and customer success, and your work will show up in features our customers use daily.

What you will do

• Dig into product usage data to spot trends, friction points and opportunities.
• Define the metrics that tell us whether a feature is working, and track them over time.
• Turn findings into clear, prioritized recommendations for product and engineering.
• Build dashboards and short reports that leadership can act on quickly.
• Talk with customers and our success team to understand the story behind the numbers.
• Measure the results of every change we ship and suggest what to improve next.

What you bring

• Two or more years in product analytics, business analytics or a similar role.
• Comfort with SQL and a visualization tool such as Tableau, Looker or Google Analytics.
• A knack for explaining data in plain language to people who are not analysts.
• Strong problem solving skills and close attention to detail.
• A bachelor's degree in business, analytics, computer science or a related field, or equivalent experience.

Nice to have

• Experience with SaaS or CRM products.
• Familiarity with automotive retail or sales teams.
• Hands on experience with A/B testing.

LeadLocate is an equal opportunity employer. We consider every qualified applicant without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, pregnancy, reproductive health decisions, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other status protected by federal, state or local law.

We will consider qualified applicants with arrest and conviction records for employment in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.