Product Engineer — Networking & Data Center Solutions

CXtec; City of Syracuse (NY); Híbrido; USD 48.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and Vision insurance

Company‑paid life and AD&D

Disability insurance

401(k) with company match

Tuition reimbursement

Paid vacation and holidays

Flexible work arrangements

Descripción de la vacante

CXtec, a North America’s largest secondary market network hardware provider, seeks a Product Engineer to provide technical product expertise for networking and data center products. You will work with Sales, Product Management, and Operations to assess requirements, configure solutions, and support customers.

Remote opportunities may be considered, with location flexibility across Syracuse, Atlanta, or Phoenix.

Formación

• Associate degree in Networking, IT, CS, Eng Tech or equivalent.
• Three years of relevant technical experience in networking, infrastructure, technical support, product support, systems support, or related tech.
• CCNA with strong enterprise networking experience.
• Ability to review customer requirements/BOMs and recommend equivalent or alternative solutions across Cisco, HPE/Aruba, Arist and other manufacturers.
• Foundational knowledge of networking concepts, hardware, infrastructure, and related technologies.
• Demonstrated ability to research and interpret product specifications and technical documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical information clearly to technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated customer-service orientation and ability to work effectively across teams.
• Ability and willingness to continuously develop technical and product expertise.

Responsabilidades

• Provide technical product support to Sales, Product Management, Operations, and customers for assigned networking, data center, and related technology products.
• Participate in customer and internal discussions to understand technical requirements and recommend appropriate product configurations, alternatives, or solutions.
• Research product specifications, compatibility, features, configurations, and technical requirements to support product and customer needs.
• Troubleshoot product, equipment, configuration, and application issues and recommend appropriate solutions or next steps.
• Assist with the development of network and infrastructure solutions based on customer requirements, product capabilities, availability, and cost considerations.
• Provide technical guidance regarding current and legacy product lines.
• Support product selection by providing specifications, compatibility information, configuration guidance, and technically appropriate alternatives.
• Assist with technical evaluation of returned, defective, or damaged products and provide guidance regarding appropriate resolution.
• Partner with Operations and technical teams to support product testing and evaluation when needed.
• Participate in vendor training and independently develop knowledge of new technologies, products, and product lines.
• Conduct product research and assist in evaluating new products, technologies, and vendors.
• Develop and deliver technical product information and training to internal teams and, as appropriate, customers.
• Provide technical input and subject‑matter support to Marketing for product‑related content and initiatives.
• Develop cross‑functional knowledge of Product Management processes and assigned product categories.
• Maintain current knowledge of relevant networking and infrastructure technologies and industry developments.
• Document technical findings, recommendations, configurations, and solutions as appropriate.
• Escalate complex or high‑risk technical issues to senior technical resources when appropriate.
• Perform other duties and responsibilities as assigned.

Conocimientos

CCNA

CCNP Enterprise

Layer2/Layer3 networking

Multi-vendor networking

Sales support experience

Educación

Associate degree in Networking/IT

Herramientas

Cisco

HPE/Aruba

Arist

Descripción del empleo

CXtec, a North America’s largest secondary market network hardware provider, seeks a Product Engineer to provide technical product expertise for networking and data center products. You will work with Sales, Product Management, and Operations to assess requirements, configure solutions, and support customers.

Remote opportunities may be considered, with location flexibility across Syracuse, Atlanta, or Phoenix.