Product Education Specialist - Instructional Designer/Technical Writer (Instructional Designer I) - REMOTE

Limber Health; Pittsburgh (Allegheny County); Remote; USD 61,000 - 76,000; Full time

Benefits offered by this job

Unlimited PTO

Work-from-anywhere environment

Job summary

Net Health is seeking a Product Education Specialist to build effective training for employees and customers. You’ll design engaging content across instructor-led, virtual, and self-paced formats, collaborating with cross-functional teams to reflect Net Health’s mission and values.

You will develop materials for product adoption, document system integrations, and manage LMS content, ensuring accuracy and usability for diverse learners in a remote, globally distributed organization.

Qualifications

• 1-3 years of experience in instructional design and the full design lifecycle.
• Experience delivering classroom and virtual instructor-led training.
• Proficiency with eLearning tools (Adobe Captivate, Camtasia, Lectora, Articulate 360).
• Strong writing and communication skills for technical and non-technical audiences.
• Working knowledge of REST APIs, JSON, and webhooks.
• Basic HTML, CSS, and JavaScript.

Responsibilities

• Design and develop learning solutions delivered as instructor-led, virtual, and self-paced formats.
• Collaborate with teams to align content with Net Health's mission and values.
• Create user guides, release notes, and in-app content with documentation standards.
• Translate technical requirements into clear, actionable documentation and content guides.
• Track content performance and incorporate learner feedback for continuous improvement.
• Stay current on trends in learning experience design and product adoption.

Skills

Instructional design

Virtual instructor-led training

eLearning tools

MS Office

APIs knowledge

HTML/CSS/JS basics

Documentation best practices

Communication skills

Education

Bachelor's degree in related field

Tools

Adobe Captivate

Camtasia

Lectora

Articulate 360

LMS

MadCap Flare

Salesforce Experience Cloud

SharePoint/Jira/Confluence

Job description

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

JOB OVERVIEW

The Product Education Specialist helps build training that Net Health employees and customers actually use. You’ll partner with teams across the company to design and develop learning solutions — delivered through instructor-led, virtual, and self-paced formats — that reflect Net Health’s mission and values.

ESSENTIAL JOB FUNCTIONS

• Instructional Design
  • Partner with stakeholders to create engaging content that maximizes learning impact.
  • Help design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions.
  • Develop training materials across a variety of formats and delivery methods.
  • Apply adult learning best practices to every training solution.
  • Review and quality-check learning programs, and update them based on feedback.
  • Assess design impact and recommend best-practice improvements.
  • Set up and manage courses in the Net Health Learning Management System (LMS).
  • Build eLearning modules, job aids, and instructional decks that support real product usage, not just feature awareness.
  • Turn SME input into clear, structured instructional materials, storyboards, and video scripts that reduce time-to-value for new features.
  • Adapt instructional design frameworks to the pace of product releases and the needs of adult, self-directed learners.
  • Use product usage and adoption data to help identify where clients get stuck, and help design micro-learning videos, in-app guides, walkthroughs, and tooltips that close those gaps.
  • Track guide and content performance (such as views, completion, and feature adoption) to prioritize what gets built next and demonstrate impact.
  • Combine adoption data with learner feedback to keep learning materials current, treating them as a living system rather than a one-time deliverable.
  • Stay current on trends in learning experience design, content strategy, and product adoption.
• Technical Documentation & Content
  • Support the structure, taxonomy, and editorial quality of the knowledge base and in-app content library, including release notes, user guides, system requirements, and in-app messaging, so content is easy to find and organized around how users search for answers.
  • Edit content from subject matter experts (SMEs) and other departments for consistent style, structure, and terminology, following the documentation intake process and setting clear expectations on turnaround time, format, and scope.
  • Partner with product management and engineering to stay current on product changes and help translate technical requirements into documentation standards, implementation recommendations, and customer guidance.
  • Interpret APIs, JSON, authentication protocols, and webhooks to document how integrations work.
  • Document system integrations, data flows, and SaaS interoperability, and help evaluate API-based integrations to recommend documentation and content delivery best practices.
  • Use documentation-as-code practices (version control, publishing workflows) to author and publish content and identify automation opportunities.
  • Apply basic HTML, CSS, and JavaScript to format and publish knowledge base and in-app content.

QUALIFICATIONS

• Required
  • 1-3 years of experience in instructional design, covering all phases of the design life cycle.
  • Experience developing and delivering classroom and virtual instructor-led training.
  • Experience with eLearning development tools (such as Adobe Captivate, Camtasia, Lectora, and Articulate 360).
  • Proficiency with MS Word, PowerPoint, Excel, or equivalent tools.
  • Strong written, verbal, and interpersonal communication skills for both technical and non-technical audiences.
  • Working knowledge of REST APIs, JSON, authentication protocols, and webhooks.
  • Basic working knowledge of HTML, CSS, and JavaScript.
  • Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices.
  • Understanding of system integrations, data flows, and interoperability between SaaS platforms.
  • Knowledge of documentation-as-code, version control, publishing workflows, and content automation.
  • Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance.
  • Well-organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, geographically dispersed team and good judgment about when to seek guidance.
  • Discretion with confidential information, including pre-release product details.
  • Curious, coachable, and eager to grow, with a genuine interest in how products work and how people learn best.
• Education
  • Bachelor’s degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field.
• NICE TO HAVE
  • Knowledge of ADDIE and SAM instructional design models.
  • Experience with a Learning Management System (LMS).
  • Familiarity with emerging content design techniques, such as gamification and social learning, as well as information architecture, and content strategy.
  • Experience with product analytics or in-app guidance platforms (such as Pendo).
  • Familiarity with documentation and knowledge base platforms (such as MadCap Flare or Salesforce Experience Cloud).
  • SaaS experience and familiarity with SharePoint, Jira/Confluence, and SDLC methods (Waterfall, Kanban, Scrum).

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $60,800.00 - $76,000.00 USD

Candidate Integrity & Monitoring Notice:

We maintain a zero-tolerance policy for using AI tools, deepfakes, or impersonation to misrepresent a candidate's identity, skills, or qualifications during hiring. We use screening and identity verification methods to detect this and reserve the right to disqualify and report violations. Company-issued equipment, systems, and network activity are monitored for security and compliance purposes; details are provided during interviews and in our employee policies.