Product Education Specialist - Instructional Designer/Technical Writer (Instructional Designer I)

Net Health; United States; Remote; USD 61,000 - 76,000; Full time

Job summary

Net Health is seeking a Product Education Specialist to design and deliver training for employees and customers. You’ll work with product, engineering, and support teams to craft learning experiences using instructor-led, virtual, and self-paced formats.

The role emphasizes practical product usage, clear documentation, and ongoing content improvement. The position requires 1–3 years in instructional design, familiarity with LMS and common authoring tools, and strong communication skills for

Qualifications

• Experience covering all phases of the design life cycle.
• Experience delivering classroom and virtual instructor-led training.
• Proficiency with MS Word, PowerPoint, Excel or equivalent.
• Strong written and verbal communication for technical and non-technical audiences.
• Understanding of REST APIs, JSON, authentication protocols, and webhooks.

Responsibilities

• Design and develop learning solutions delivered as instructor-led, virtual, and self-paced formats.
• Set up and manage courses in the Net Health LMS.
• Create eLearning modules, job aids, and instructional decks.
• Translate SME input into structured instructional content and scripts.
• Review and update training programs based on feedback and usage data.

Skills

Instructional design

eLearning development

Content strategy

Stakeholder collaboration

Adult learning principles

Learning analytics

API usage notes

HTML/CSS basics

Education

Bachelor’s degree in Instructional Design or related field

Tools

Adobe Captivate

Camtasia

Lectora

Articulate 360

Job description

Product Education Specialist - Instructional Designer/Technical Writer (Instructional Designer I) - REMOTE

Job Category: Client Experience CoE- 6

Requisition Number: INSTR002926

• Full-Time
• Remote
• Pittsburgh, PA 15222, USA

Job Details

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

JOB OVERVIEW

The Product Education Specialist helps build training that Net Health employees and customers actually use. You’ll partner with teams across the company to design and develop learning solutions — delivered through instructor-led, virtual, and self-paced formats — that reflect Net Health’s mission and values.

ESSENTIAL JOB FUNCTIONS

• Instructional Design
  • Partner with stakeholders to create engaging content that maximizes learning impact.
  • Help design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions.
  • Develop training materials across a variety of formats and delivery methods.
  • Apply adult learning best practices to every training solution.
  • Review and quality-check learning programs, and update them based on feedback.
  • Assess design impact and recommend best-practice improvements.
  • Set up and manage courses in the Net Health Learning Management System (LMS).
  • Build eLearning modules, job aids, and instructional decks that support real product usage, not just feature awareness.
  • Turn SME input into clear, structured instructional materials, storyboards, and video scripts that reduce time-to-value for new features.
  • Adapt instructional design frameworks to the pace of product releases and the needs of adult, self-directed learners.
  • Use product usage and adoption data to help identify where clients get stuck, and help design micro-learning videos, in-app guides, walkthroughs, and tooltips that close those gaps.
  • Track guide and content performance (such as views, completion, and feature adoption) to prioritize what gets built next and demonstrate impact.
  • Combine adoption data with learner feedback to keep learning materials current, treating them as a living system rather than a one-time deliverable.
  • Stay current on trends in learning experience design, content strategy, and product adoption.
• Technical Documentation & Content
  • Support the structure, taxonomy, and editorial quality of the knowledge base and in-app content library, including release notes, user guides, system requirements, and in-app messaging, so content is easy to find and organized around how users search for answers.
  • Edit content from subject matter experts (SMEs) and other departments for consistent style, structure, and terminology, following the documentation intake process and setting clear expectations on turnaround time, format, and scope.
  • Partner with product management and engineering to stay current on product changes and help translate technical requirements into documentation standards, implementation recommendations, and customer guidance.
  • Interpret APIs, JSON, authentication protocols, and webhooks to document how integrations work.
  • Document system integrations, data flows, and SaaS interoperability, and help evaluate API-based integrations to recommend documentation and content delivery best practices.
  • Use documentation-as-code practices (version control, publishing workflows) to author and publish content and identify automation opportunities.
  • Apply basic HTML, CSS, and JavaScript to format and publish knowledge base and in-app content.

QUALIFICATIONS

• Required
  • 1-3 years of experience in instructional design, covering all phases of the design life cycle.
  • Experience developing and delivering classroom and virtual instructor-led training.
  • Experience with eLearning development tools (such as Adobe Captivate, Camtasia, Lectora, and Articulate 360).
  • Proficiency with MS Word, PowerPoint, Excel, or equivalent tools.
  • Strong written, verbal, and interpersonal communication skills for both technical and non-technical audiences.
  • Working knowledge of REST APIs, JSON, authentication protocols, and webhooks.
  • Basic working knowledge of HTML, CSS, and JavaScript.
  • Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices.
  • Understanding of system integrations, data flows, and interoperability between SaaS platforms.
  • Knowledge of documentation-as-code, version control, publishing workflows, and content automation.
  • Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance.
  • Well-organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, geographically dispersed team and good judgment about when to seek guidance.
  • Discretion with confidential information, including pre-release product details.
  • Curious, coachable, and eager to grow, with a genuine interest in how products work and how people learn best.
• Education
  • Bachelor’s degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field.

NICE TO HAVE

• Knowledge of ADDIE and SAM instructional design models.
• Experience with a Learning Management System (LMS).
• Familiarity with emerging content design techniques, such as gamification and social learning, as well as information architecture, and content strategy.
• Experience with product analytics or in-app guidance platforms (such as Pendo).
• Familiarity with documentation and knowledge base platforms (such as MadCap Flare or Salesforce Experience Cloud).
• SaaS experience and familiarity with SharePoint, Jira/Confluence, and SDLC methods (Waterfall, Kanban, Scrum).

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $60,800.00 - $76,000.00 USD

Candidate Integrity & Monitoring Notice

We maintain a zero-tolerance policy for using AI tools, deepfakes, or impersonation to misrepresent a candidate's identity, skills, or qualifications during hiring. We use screening and identity verification methods to detect this and reserve the right to disqualify and report violations. Company-issued equipment, systems, and network activity are monitored for security and compliance purposes; details are provided during interviews and in our employee policies.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.