Product Education Manager

Entrata; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work culture

Generous vacation time

Comprehensive medical, dental and vision coverage

401(k) with employer matching

Wellness initiatives

Family-centric leave policies

Volunteerism opportunities

Exclusive cell phone plan discounts

Bi-annual swag drops

Job summary

A leading property management software company is seeking a Product Education Manager to enhance customer training and engagement. In this role, you will create tailored training programs and deliver engaging classroom and virtual sessions. Ideally, you will have over two years of experience in software or sales training and a Bachelor's degree in a related field. This position offers flexibility with a hybrid work option and great benefits, promoting a culture of transparency and resilience.

Qualifications

• 2+ years of software or sales training experience required.
• Ability to travel up to 50% domestically with the possibility of international travel.
• Experience in the multi-family industry preferred.
• Bachelor’s degree in Education, Business, Communications, or related field.
• Experience in the multi-family industry (preferred).

Responsibilities

• Define and implement training programs for customers.
• Deliver instructor-led training to end-user customers.
• Create and coordinate training for annual conferences.
• Concisely convey technical content to diverse user profiles.
• Create and deliver training for Entrata’s annual conferences for 300+ attendees.
• Manage all aspects of curriculum development and training delivery independently.
• Travel up to 50% domestically with potential international travel.
• Meet deadlines and KPIs to drive department excellence.

Skills

Software training experience

Time management skills

Excellent communication

Emotional intelligence

Education

Bachelor's Degree in Education, Business, Communications, or related field

Job description

Overview

Entrata is a global leader in property management software with offices across Utah, Texas, India, Israel, and the Netherlands. Our product suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools. We value transparency, boldness, resilience, and diverse perspectives as we refine living experiences and strive for collective excellence.

Entrata’s Product Education Manager (PEM) is responsible for onboarding and providing ongoing education to customers. The PEM drives platform adoption and improves the end-user experience by delivering world-class training. We seek enthusiastic and creative people who can transfer knowledge and motivate customers to retain information through engaging training.

*If you are located in Utah, this would be a hybrid role.

Responsibilities

• Define, create, and implement custom training programs for customers based on their specific needs
• Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees
• Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers
• Concisely convey technical content to a broad range of user profiles
• Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people
• Operate independently to manage all aspects of curriculum development and training delivery
• Travel up to 50% of the time domestically with the possibility of international travel
• Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals
• Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ

Minimum Qualifications

• 2+ years of software or sales training experience
• Excellent time management skills
• Ability to travel up to 50% domestically with the possibility of international travel

Preferred Qualifications

• Bachelor's Degree in Education, Business, Communications, or a related field
• Experience in the multi-family industry
• Understand and apply fundamental concepts of adult learning to all lessons and presentations; find fulfillment in teaching

Benefits

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

EEO notice It’s important to note Entrata is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The listed range covers the full base compensation for this role. Your offer within this range will be determined by factors such as experience, skills, and internal equity. Your total compensation package will also include a comprehensive benefits offering and may include eligibility for a discretionary annual performance bonus or other incentives, depending on the specific position and level for which you are hired.

Level - P2