Product Discovery UX Researcher

Pitney Bowes; New Jersey; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Pitney Bowes is seeking a Product Researcher to uncover customer jobs, problems, and behavioral evidence. You will partner with product, engineering, data, and GTM teams across PLG and SLG software. You will work under the Head of Design, in an Experience Design group of about 20 designers.

Responsibilities include conducting interviews, field visits, usability testing, and reporting insights with clear evidence. This is a hybrid role in Shelton, CT with travel minimal.

Qualifications

• 3–5 years of applied UX, product, or design research experience.
• Bachelor’s degree in a related field or equivalent practical experience.
• Fluency across qualitative and quantitative methods with sound judgment about method selection.
• Working knowledge of survey design and basic quantitative analysis.
• Strong moderation skills that surface actual customer behavior.
• Experience with moderated and unmoderated remote research.
• Familiarity with research and analytics tools such as UserTesting, dscout, Power BI, FullStory, or Pendo.

Responsibilities

• Conduct interviews, field visits, and surveys to identify customer jobs and unmet product needs.
• Observe customers in context across warehouses, mailrooms, back offices, and mobile environments, documenting workflows and behaviors.
• Translate findings into insights that define product opportunities.
• Design and run concept tests, usability tests, and benchmarking studies, selecting methods based on the decision and timeline.
• Identify and track experience metrics that show whether a product is working as intended.

Skills

UX research

Product research

Qualitative methods

Quantitative methods

Moderation skills

User interviews

Field research

Remote studies

Education

Bachelor’s degree

Equivalent practical experience

Tools

UserTesting

dscout

Power BI

FullStory

Pendo

Job description

Pitney Bowes is seeking a Product Researcher to uncover customer jobs, problems, and behavioral evidence. You will partner with product, engineering, data, and GTM teams across PLG and SLG software. You will work under the Head of Design, in an Experience Design group of about 20 designers.

Responsibilities include conducting interviews, field visits, usability testing, and reporting insights with clear evidence. This is a hybrid role in Shelton, CT with travel minimal.