Hybrid Product Researcher & UX Experience Designer

Pitney Bowes; Shelton (CT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

PB Benefits and Wellbeing Programs

Job summary

Pitney Bowes in Shelton, CT is seeking a Product Researcher who uses mixed-methods to ground product and design decisions in customer reality. You uncover jobs customers want to get done and translate insights into product direction, partnering daily with product management, engineering, data, and go-to-market teams across our shipping and mailing software.

Reporting to the Head of Design, Experience Design, this role sits within an organization of 20 designers.

Qualifications

• 3–5 years of applied UX/product/design research experience.
• Bachelor’s degree in a related field or equivalent practical experience.
• Fluency across qualitative and quantitative methods with sound method judgment.

Responsibilities

• Conduct interviews, field visits, and surveys to identify customer jobs.
• Observe workflows across warehouses, mailrooms, back offices, and mobile contexts.
• Design and run usability and concept tests; size problems and guide decisions.
• Build personas and journey maps for day-to-day decisions.
• Recruit participants and manage study logistics per PB privacy rules.

Skills

Qualitative methods

Quantitative methods

Moderation

Remote research

Research tools

Education

Bachelor’s degree in related field

Advanced degree (preferred)

Tools

UserTesting

dscout

Power BI

FullStory

Pendo

Job description

Pitney Bowes in Shelton, CT is seeking a Product Researcher who uses mixed-methods to ground product and design decisions in customer reality. You uncover jobs customers want to get done and translate insights into product direction, partnering daily with product management, engineering, data, and go-to-market teams across our shipping and mailing software.

Reporting to the Head of Design, Experience Design, this role sits within an organization of 20 designers.