Senior Product Researcher - Experience Design (Hybrid/Remote)

Pitney Bowes

Massachusetts

Hybrid

USD 160,000 - 175,000

Full time

12 days ago

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Job summary

Pitney Bowes is hiring a senior product researcher who owns the research strategy for Shipping and Mailing products. You will work with design, product management, engineering, data, and GTM from day one, shaping direction with evidence and deep domain knowledge.

You will lead research strategy, domain expertise, discovery, evaluation and measurement, and explore AI-assisted experiences, while mentoring others and aligning across teams. Hybrid work is available with a focus on outcomes.

Qualifications

Eight or more years of applied UX, product, or design research experience with multiple stakeholders.
Bachelor’s degree in a related field or equivalent practical experience.
End-to-end mixed-methods expertise across generative and evaluative work, qualitative and quantitative.
Ability to query and analyze product data using SQL and connect to qualitative findings.
Experience setting a research agenda rather than reacting to incoming requests.
Experience coaching designers or product managers to run sound research.
Familiarity with tools such as UserTesting, dscout, FullStory, or Pendo.

Responsibilities

Set the research agenda for the product area, when and why to learn.
Shape epics and product direction with design before requirements are defined.
Lead generative research and identify jobs and unmet needs tied to opportunities.
Design evaluative studies across the lifecycle and define success metrics.
Study AI-assisted experiences, including trust and outcome quality.
Synthesize findings into a coherent point of view for leadership.
Mentor researchers and raise practice standards across the design team.