Product Director, Client Experience - Payments

JP Morgan Chase; Palo Alto (CA); Sur place; USD 181 000 - 285 000; Plein temps

Résumé du poste

JP Morgan Chase is hiring a Product Director, Client Experience—Payments, with a key base in Palo Alto, CA and other U.S. locations.

You will define the end-to-end client experience vision for merchant services, focusing on onboarding, self-service access, and clear health metrics that empower merchants to manage their business effectively. You will drive measurable improvements in client satisfaction by standardizing experiences, reducing workflow friction, and enabling self-service adoption

Qualifications

• 8+ years of experience delivering products or technology.
• Deep knowledge of product development life cycle and data analytics.
• Ability to influence adoption of lifecycle activities and manage stakeholders across functions.
• Experience driving change and cross-functional collaboration.

Responsabilités

• Oversees product roadmap, vision, development, execution and growth targets.
• Leads end-to-end lifecycle including planning and future development while managing risks.
• Coaches the team on best practices for discovery, ideation, and product delivery.
• Owns product performance and drives enhancements to meet objectives.
• Monitors market trends and identifies opportunities for differentiation.

Connaissances

Product management

Data analytics

Stakeholder management

Strategic thinking

Description du poste

Product Director, Client Experience - Payments

Plano, TX, United States

and 2 more

Job Information

• Job Identification 210802581

• Job Category Product Management

• Business Unit Commercial & Investment Bank

• Posting Date 11/06/2026, 06:48 PM

• Locations 8181 Communications Pkwy Bldg A, Plano, TX, 75024, US3223 Hanover St, Palo Alto, CA, 94304, US545 Washington Blvd, Jersey City, NJ, 07310, US

• Job Schedule Full time

• Base Pay/Salary Plano,TX $156,750.00-$260,000.00; Jersey City,NJ $180,500.00-$285,000.00; Palo Alto,CA $180,500.00-$285,000.00

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As the Product Director, Client Experience in Merchant Services, you are accountable for defining and delivering the end-to-end Commerce client experience vision—ensuring it is a high-quality, intuitive, self-service digital home for merchants that enables seamless onboarding, self-managed access, and clear visibility into business health. This role drives measurable improvements in client satisfaction and reduces support dependency by partnering across internal teams to standardize experiences, remove workflow friction, and increase self-service adoption through data-informed iteration.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets

• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth

• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

• Owns product performance and is accountable for investing in enhancements to achieve business objectives

• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications

• Extensive knowledge of the product development life cycle, technical design, and data analytics

• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.