Product Director - Healthcare - Executive Director

JPMorganChase; Philadelphia (Philadelphia County); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase is seeking a Client Integrations Product Director in Healthcare Payments to lead customer-centric development and strategic product vision. The role involves partnering with cross-functional teams to define requirements, manage backlogs, and deliver outcomes across complex, regulated payment and data flows.

You will coach the product team, own performance, and drive market differentiation while aligning with regulatory and compliance considerations in healthcare technology.

Qualifications

• 10+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Experience building healthcare ecosystems and relationships with healthcare ISVs.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Preferred: recognized thought leader within a related field.
• Preferred: experience with healthcare payments or related field.

Responsibilities

• Accountable for product vision, roadmap execution, risk management, and business growth outcomes, focusing on healthcare integrations used by clients.
• Partner with Technology, Operations, Risk/Compliance/Legal, and client-facing teams to define requirements, prioritize backlogs, and deliver across complex, regulated payment and data flows.
• Lead the entire product life cycle through planning, execution, and future development by adapting and expanding capabilities, managing risks, and achieving targets for cost, features, reusability, reliability, and scalability.
• Coach and mentor the product team on best practices, including discovery, market research, storyboarding, prototyping, product adoption strategies, and delivery.
• Own product performance and investing in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.

Skills

Product leadership

Healthcare payments

Stakeholder mgmt

Roadmap planning

Regulatory awareness

Team coaching

Job description

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Client Integrations Product Director in Healthcare Payments, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job Responsibilities

• Accountable for product vision, roadmap execution, risk management, and business growth outcomes, with a focus on healthcare integrations leveraged by clients.
• Partners with Technology, Operations, Risk/Compliance/Legal, and client-facing teams to define requirements, prioritize backlogs, and deliver outcomes across complex, regulated payment and data flows.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new capabilities/methodologies, managing risks, and achieving business targets such as cost, features, reusability, reliability, and scalability.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required Qualifications, Capabilities, And Skills

• 10+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Experience building healthcare ecosystems and relationships with healthcare ISVs
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred Qualifications, Capabilities, And Skills

• Recognized thought leader within a related field
• Experience with healthcare payments or a closely related field.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. Additional details about total compensation and benefits will be provided during the hiring process.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.