Product Manager- Client Onboarding

Fairygodboss; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Chicago seeks a Product Manager for Client Onboarding and Servicing to lead end-to-end product development, gathering customer feedback and ensuring top-tier client experiences. You will collaborate with cross-functional teams to drive scalable, compliant product launches that deliver measurable value.

The role emphasizes voice-of-customer leadership, lifecycle management, and working within risk and regulatory frameworks to deliver high-quality onboarding solutions.

Qualifications

• 5+ years of experience in product management or a related domain.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, development, and value management.
• Experience executing operational management and change readiness activities.
• Proven ability engaging with a technology and business audience alike.
• Proficiency in data analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Direct the principal activities across the end-to-end product delivery journey-intake, dependency management, release and deployment, and product operationalization-with a focus on feasibility and readiness.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.

Skills

Product management

Lifecycle management

Data analytics

Stakeholder management

Risk & controls

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Direct the principal activities across the end-to-end product delivery journey-intake, dependency management, release and deployment, and product operationalization-with a focus on feasibility and readiness.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to execute operational management and change readiness activities
• Proven ability engaging with a technology and business audience alike
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
• Excellent communication and stakeholder management; ability to lead through influence and drive cross-functional outcomes.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
• Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.