Product Director, AI & Agentic

Safelite Fulfilment; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Safelite is seeking a Product Director, Agentic Experiences to own the end-to-end portfolio across customer, client, and colleague audiences. You will translate vision into executable roadmaps, supervise a team of product managers, and drive AI-enabled agentic features in production.

You'll run discovery, experiments, and performance analysis, partnering with Technology, Design, Analytics, and Operations to ship measurable outcomes and create scalable living agent systems.

Qualifications

• 8+ years in product management with end-to-end ownership.
• Experience shipping conversational or agentic products.
• Fluency with AI across product lifecycle.
• Hands-on analytics experience with relevant platforms.
• Experience with agentic architectures and APIs.
• Strong written and verbal communication.
• Ability to work in ambiguous environments.

Responsibilities

• Own the agentic roadmap across audiences and channels.
• Lead discovery, definition, launch, and improvement.
• Balance near-term performance with foundational work and future capabilities.
• Lead and grow the product team.
• Set AI fluency standards and best practices.
• Collaborate with Technology, Design, Analytics, Operations, and Sales.

Skills

Product management

AI product development

Conversational AI

Data analytics

Cross-functional leadership

Experimentation

Communication

Ambiguity resolution

Tools

Claude

ChatGPT

Cursor

Granola

Snowflake

Quantum Metric

Job description

Does this position interest you? You should apply - even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

Role Summary

The Product Director, Agentic Experiences is the single-threaded owner of our agentic experiences across customer, client, and colleague audiences. We will turn vision and strategy into an executable roadmap, then run the build, the experimentation, and the performance that make these experiences real. This is the senior operator who makes the agents ship and improve. You run discovery and delivery day to day, you are deep in the tools and the data, and you lead a team of product managers who each own a space. You bring structure to ambiguous work and keep a portfolio of agentic experiences moving across audiences and channels.

What You’ll Do

• Own the agentic roadmap across customer, client, and colleague. Translate vision and strategy into an executable roadmap and clear priorities across all three audiences.
• Run discovery and delivery day to day, from problem definition through launch and continuous improvement.
• Make tradeoff decisions based on customer impact, business value, effort, risk, and learning potential.
• Balance near-term performance, foundational platform work, and the next generation of agentic capability.
• Build and improve agents as living systems. Scope, build, and ship agents that handle thousands of customer, client, and colleague conversations, and improve them in production rather than shipping and leaving them.
• Run the experimentation engine: deploy tests, simulate responses and outcomes, predict behavior, and find opportunities for agents to self-improve.
• Own how agent performance is measured, from accuracy and resolution to revenue and customer experience, and act on what the data shows.
• Hold an accurate view of current capability at all times, and represent it accurately in every forum.
• Lead the build with partners and engineering. Manage the platform partners who build alongside us, with clear standards for delivery and a tight working rhythm.
• Partner closely with Technology, Design, Analytics, Operations, Contact Center, Sales, and Client teams to deliver measurable outcomes.
• Bring clarity to ambiguous problems, frame the decisions that matter, and keep teams moving when the path is still being defined.
• Lead and grow the product team. Lead, hire, and mentor a team of product managers, each owning a space within the agentic portfolio.
• Set the standard for AI fluency on the team, measured by what people build and learn, not by titles or credentials.
• Establish the ways of working that let a team operate on the front edge of an emerging space and still ship real, tangible product.

Required Qualifications

• 8+ years of product management or digital product experience, with meaningful time owning products from strategy through launch and continuous improvement, and experience leading product managers.
• Experience shipping conversational, AI-enabled, or agentic product in production, with real users and measurable outcomes.
• Demonstrated fluency using AI across the product lifecycle: strategy development, discovery, customer signal, analysis, and prototyping.
• Fluent with tools like Claude, Claude Code, Claude Design, ChatGPT, Cursor, Lovable, and Granola.
• Fluency building and improving agents in production: designing evaluations, simulating and testing agent behavior, and using observability to find where agents fail and improve them.
• Hands-on use of digital analytics and performance platforms (Quantum Metric, Snowflake, or similar) to read funnel performance, conversion, appointment rate, and retention.
• You run your own analysis and form your own point of view from the data.
• Hands-on fluency with the platforms agentic experiences are built on: agent platforms and LLM orchestration, eval and observability tooling, retrieval and tool-use patterns, and voice and multimodal stacks.
• You make architecture and platform tradeoffs in partnership with engineering. Working understanding of agent integration architecture: APIs, webhooks, identity, consent, and how agents transact with other agents and systems.
• Strong written and verbal communication.
• Ability to operate in ambiguity and bring structure to complex problems.

Target Experience

• We are looking for a product leader who has built intelligent, conversational, or agentic experiences in production, and who has done that work inside a fast-moving, product-led organization.
• The shape of the work matters more than the company name on the resume.
• Conversational and agentic product.
• You have shipped chatbots, virtual agents, or AI-driven experiences, and you have lived through what it takes to make them reliable when they hit friction.
• Product environments where you have seen real practice work.
• Dedicated cross-functional teams, real discovery, instrumented experimentation, and outcome-based goals.
• We are early in standing up a modern product practice at Safelite, so you should be up for helping us build it here, and have done some of that work before.
• Pace-setting product cultures.
• You have worked inside organizations that set the standard for how product gets built.
• Fast cycles, tight feedback loops, and a default to shipping and learning.
• Strong fits include conversational AI and customer engagement platforms, companies that built early chatbot or virtual agent products and have moved into agentic systems, applied AI teams inside operating businesses, and product organizations known for shipping at pace.

Preferred Qualifications

• Experience leading both customer-facing and internal associate-facing AI experiences.
• Understanding of how agents transact with other agents and systems, and where interoperability is heading.
• Familiarity with modern experimentation practices for AI systems, including offline evals, online testing, and human-in-the-loop review.
• Experience managing platform partners or vendors who build alongside an internal team.

Core Capabilities

• Roadmap Ownership. Turns vision and strategy into an executable roadmap and clear priorities across audiences.
• Builder Fluency. Builds with AI tools directly, understands the technology well enough to co-create on it, and guides a team to do the same.
• Experimentation and Learning. Treats agents as systems to observe, test, simulate, and improve continuously.
• Business Acumen. Connects product decisions to revenue, conversion, satisfaction, and operational performance.
• People Leadership. Hires, leads, and mentors a team of product managers and sets the bar for how the team works.
• Cross-Functional Leadership. Aligns teams, influences stakeholders, and drives accountability without relying on authority.
• Execution Discipline. Moves from strategy to delivery while managing scope, tradeoffs, dependencies, and outcomes.

Company Culture

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients.

All of this is supported through our technology-forward supply chain and corporate services.

We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS).

We’re diverse: Safelite welcomes everyone.

We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws.

Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

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