Store Manager In Training

Safelite Fulfilment; Maple Grove (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Safelite is seeking an aspiring Store Manager-in-Training to develop leadership and operational skills across store teams. You will work with the Store Manager to learn hiring, coaching, scheduling and performance management while driving customer satisfaction and sales.

The program emphasizes building a high-performing, engaged team and preparing for future store leadership roles across the district, with exposure to daily operations, safety, and process adherence.

Qualifications

• Bachelor's Degree or equivalent practical experience.
• 4–6 years leadership and supervision experience preferred.

Responsibilities

• Assist Store Manager in end-to-end store operations and culture-building.
• Lead coaching and development to improve productivity, quality and customer metrics.
• Collaborate with store peers to implement plans and drive store objectives.
• Oversee safety, inventory controls and policy compliance across locations.
• Support talent sourcing, onboarding and retention within district stores.

Skills

People leadership

Operational management

Customer experience

Communication

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Office

Web applications

Job description

A Brief Overview

Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. Collaborating with the Store Manager, they will learn to oversee the store and foster a culture of high performance and engagement. They will become adept at managing daily operations through a team approach, aiming to achieve their store's business objectives. By working closely with the Store Manager, they will develop a methodical approach to operations, consistently determining which strategies to employ to drive results. To maintain customer focus and boost sales, they will learn to cultivate an engaging environment and deliver outstanding customer experience. Store Managers-in-Training are responsible for holding team members accountable and consistently meeting customer expectations. They need to prepare for the future by identifying, developing, and retaining talented teams that include Technicians and Repair Specialists. Success in this role requires being an effective communicator, a strong team builder, and a good collaborator. They must carry out the company's best practices and processes and be flexible and adaptable as Safelite's business model evolves.

What you will do

People Leadership

• Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.
• Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager.
• Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.
• Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs.
• Create a rewarding and positive work environment that encourages the retention of associates.
• Identify and address any barriers to retention, including managing associate work-related concerns.

OPERATIONAL MANAGEMENT

Business and Strategy Implementation

• Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.
• Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).

Store Operations

• Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance.

Customer Experience

• Build a culture that prioritizes driving a great, memorable, and easy customer experience.
• Monitor and address all customer service metrics (e.g., NPS).
• Identify and remove barriers and obstacles where necessary.

Internal Collaboration

• Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and field service representatives.

Operational Best Practices

• Implement best practices from the playbook in their store and hold others accountable to do the same.
• Address challenges and remove obstacles to best practices.
• Performs repairs and recalibrations, if necessary, to meet customer demand.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education Qualifications

Bachelor's Degree or equivalent practical experience.

Preferred Experience Qualifications

4-6 years leadership and supervision experience, preferred.

Skills and Abilities

• Ability and willingness to work at multiple locations within a district.
• Ability to travel up to 5%.
• Proficiency with Microsoft Office, web applications and general office equipment.

Physical requirements are inclusive of, but not limited to, the following: Ability to work from the Store location. The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds.

Builds Effective Teams

• Builds trust through intentional relationship building and curiosity.
• Engages team to create a positive environment, motivated to win.
• Fosters an inclusive team that promotes safety and wellbeing.
• Assesses and selects talent, understanding the impact of talent decisions.

Communicates Effectively

• Communicates clearly and concisely with empathy.
• Provides direction and sets clear expectations, ensuring understanding and shared accountability.
• Actively listens, considers diverse perspectives and addresses concerns urgently.

Talent & Retention

• Continuously assesses talent and invests in team development.
• Continuously coaches with candor for ongoing progress; making talent decisions with pace.
• Remains flexible and adaptable, championing a dynamic and changing environment.

Knowing the Business

• Learns Safelite’s growing business model and collaborates with peers.
• Makes agile decisions to execute action plans, achieving set goals and objectives.
• Prioritizes team safety, health & wellbeing to ensure sustainable business growth.

Focus on the Customer

• Builds strong customer rapport, anticipating customer needs.
• Delivers exceptional customer experience.
• Resolves issues swiftly, displaying situational adaptability.

Managers Complexity

• Execute standard processes to enhance team performance.
• Consistently leverages data and experiences to solve problems effectively & efficiently.
• Adapt processes as needed for effective execution while adhering to policies and procedures.

Delivers Results

• Prioritizes team by ensuring they have the knowledge, resources and tools to achieve their goals.
• Delegates tasks effectively and removes obstacles to achieve results.
• Holds self and others accountable to deliver results.

Self-Development

• Applies growth mindset investing in own development.
• Actively seeks and incorporates feedback to enhance abilities and effectiveness.
• Demonstrates resilience in the face of challenges.
• Curious of external trends, seeks opportunities to learn and solution.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you.

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