Product Designer, Growth Pricing & Multi-Channel UX

Jobtailor; California (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Gusto is seeking a senior product designer to shape systems-level design across internal tooling and customer-facing surfaces. You will lead multi-channel experiences, standardize AI-driven messaging, and collaborate across Growth, Marketing, Accounting, Sales, and Expansion teams.

You will drive the UX vision, contribute to the design system, and guide cross-functional work with data-driven insights to deliver scalable, high-impact designs in a fast-paced B2B SaaS environment.

Qualifications

• 8+ years of product design experience.
• Strong portfolio of systems-level design, internal tooling, and customer-facing product surfaces.
• Experience working on complex, data-rich products, particularly in B2B SaaS environments with interconnected product offerings.
• Experience designing for both internal users and external customers.
• Fluency in UX best practices, UI design, interaction design, and accessibility standards.
• Strong service design capabilities.
• Experience designing multi-channel systems cohesion across email, sales, and in-product/AI surfaces.
• Point of view on standardizing AI-driven messaging at scale.
• Excellent collaboration and communication skills.
• Ability to lead through influence and align cross-functional teams.
• Comfort leading ambiguous, 0-to-1 work and building long-term vision while executing toward near-term milestones.
• Experience using Figma, Amplitude, and FullStory.
• Experience leveraging mixed-methods research to inform design.
• Passion for empowering internal teams and improving internal systems through intuitive, scalable design.
• Ability to actively engage with AI tools relevant to the role and grow AI fluency.

Responsibilities

• Design dynamic pricing and packaging displays across the funnel from acquisition through activation and billing
• Design Gusto's invoicing and billing surfaces using the IBEX platform
• Build and improve internal tools such as the Promo Engine and Product Catalog
• Improve workflows in internal platforms for Growth, Marketing, Accounting, Sales, and Expansion Sales
• Define the target-state UX vision for multi-channel messaging orchestration across email, sales, and in-product/AI surfaces
• Standardize how AI-driven messaging is structured, sequenced, and represented to customers
• Define platform-level versus channel-level responsibilities across surfaces such as AI Email, Rec Center, and Gus
• Drive holistic service design across internal support and customer experiences
• Collaborate with cross-functional partners, lead workshops, and co-create end-to-end solutions
• Create scalable patterns through contribution to Gusto's design system
• Use quantitative and qualitative insights to validate decisions, inform tradeoffs, and iterate designs

Skills

Systems-level design

Internal tooling design

Customer-facing design

Multi-channel design

AI-driven messaging

UX best practices

Collaboration

Leadership through influence

Communication skills

Accessibility standards

Tools

Figma

Amplitude

FullStory

Job description

Gusto is seeking a senior product designer to shape systems-level design across internal tooling and customer-facing surfaces. You will lead multi-channel experiences, standardize AI-driven messaging, and collaborate across Growth, Marketing, Accounting, Sales, and Expansion teams.

You will drive the UX vision, contribute to the design system, and guide cross-functional work with data-driven insights to deliver scalable, high-impact designs in a fast-paced B2B SaaS environment.