Product Designer, AI-Powered HR Experiences

Diiirect Inc.; New York (NY); Hybride; USD 177 000 - 222 000; Plein temps

Avantages offerts par ce poste

Equity (RSUs)

Total Rewards

Résumé du poste

Gusto is seeking a Product Designer for HRX to shape AI-native HR experiences end to end, balancing craft and judgment. You will influence how AI assists HR professionals and customers, ensuring reliable, empathetic designs in a high-stakes domain.

You will partner with product, engineering, and data, champion research, and ship tangible products in fast cycles that reinforce trust and clarity in complex, regulated workflows.

Qualifications

• 6+ years of product design experience in a B2B SaaS environment.
• Experience designing AI-enabled or conversational experiences shipped to real users.
• Experience in service design for products with two sides or multiple stakeholders.
• Judgment to evaluate and direct AI outputs, balancing automation with human oversight.

Responsabilités

• Shape AI-native HR experiences end to end — delivering the right outcome without exposing underlying complexity.
• Lead service design across a two-sided experience with journey mapping and handoffs between customer, AI, and human HR experts.
• Make and defend judgment calls about AI outputs, deciding when to ship or when a human should step in.
• Ground the work in a specific customer and maintain a high craft bar from strategy through pixel-level execution.
• Partner with PM, engineering, and data as a co-owner of product direction, framing ambiguous problems early.
• Work in fast cycles: set a target, ship real things to customers, and learn to sharpen direction.
• Conduct and direct research with customers and HR experts to validate decisions in a high-stakes domain.

Connaissances

Product design

B2B SaaS

AI-enabled experiences

Service design

Cross-functional collaboration

Ambiguity handling

Description du poste

Gusto is seeking a Product Designer for HRX to shape AI-native HR experiences end to end, balancing craft and judgment. You will influence how AI assists HR professionals and customers, ensuring reliable, empathetic designs in a high-stakes domain.

You will partner with product, engineering, and data, champion research, and ship tangible products in fast cycles that reinforce trust and clarity in complex, regulated workflows.