Product Designer: Accessible UX for Government

CapTech Consulting; Richmond (VA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Learning & Development programs

Modern Health benefits

Fringe stipend for benefits

Job summary

CapTech is seeking a Product Designer to join its Customer Experience team. You will design intuitive and accessible digital experiences, partnering with project managers, researchers, senior designers, content strategists, and developers to deliver end-to-end products and services.

You will contribute hands-on design work, grow alongside design leaders, and help expand CapTech's CX practice with a focus on usability, accessibility, and client impact.

Qualifications

• Experience in personas, journeys, wireframes and interactive prototypes.
• Lead client work and share knowledge with peers.
• Present design concepts clearly to clients and teams.
• Produce concise presentations explaining design rationale.
• Provide constructive feedback on interactions, IA, content and brand alignment.
• Support competitive assessments and trends in design/tech.
• Contribute to CX methods, approaches and tools.
• Attend CX meetings and trainings and pursue professional development.
• Apply UI design best practices across web, OS-native and embedded apps.
• Advocate accessible experience and design with clients and team.

Responsibilities

• Collaborate with PMs, researchers, designers and developers to deliver end-to-end experiences.
• Create engaging digital products that strengthen brand-to-customer relationships.
• Own hands-on design work focused on client delivery while growing skills.

Skills

Persona development

Customer journey maps

Wireframes

Responsive visuals

Interactive prototypes

Client communication

Presenting concepts

Reasoning for design decisions

UX feedback

Competitive research

CX methods evolution

CX meetings & trainings

Professional development

UI design across platforms

Accessible design advocacy

AI-powered design exploration

Managing multiple workstreams

Communication skills

Agile product development

WCAG accessibility familiarity

Education

Bachelors in Design / HCI

Tools

Figma

AI prototyping tools

PowerPoint

Illustrator

Photoshop

InDesign

Optimal Workshop

UserTesting

SurveyMonkey

Job description

CapTech is seeking a Product Designer to join its Customer Experience team. You will design intuitive and accessible digital experiences, partnering with project managers, researchers, senior designers, content strategists, and developers to deliver end-to-end products and services.

You will contribute hands-on design work, grow alongside design leaders, and help expand CapTech's CX practice with a focus on usability, accessibility, and client impact.