Product Designer

American Society of Interior Designers; San Diego (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Our client is seeking a Product Designer for a hybrid role in San Diego, willing to commute on-site 2x per week to San Diego, San Francisco, or Mountain View, CA. The contract starts at 6 months with potential extension or conversion.

You will own end-to-end expert and customer success workflows, applying AI-forward design to empower Customer Success Managers, product experts, and domain specialists in an enterprise setting.

Qualifications

• Bachelor's or Master's degree in Human-Computer Interaction Design Computer Science or equivalent practical experience.
• 8 years of experience in product design interaction design or a related field.
• Expert command of user-centered design methods including systems thinking, interaction design, visual design and research synthesis.
• Proven track record of leading design from ambiguous problems to shipped product at significant scale.
• Experience designing complex multi-sided or platform-level products and AI-driven experiences.

Responsibilities

• Distill complicated CSM and expert workflows into simple, clear designs.
• Visual design with high standards of taste, balance, and consistency.
• Lead AI-powered design strategies and workflows for customer success.
• Prototype conversational flows and usability test artifacts using AI tools.
• Create design specs that are ready for engineers and reviewers.
• Research customer and expert pain points in the CSM journey.
• Maintain design standards across experiences within the domain.
• Organize shared resources in Figma and templates for repeatable processes.
• Translate complex platform capabilities into expert-centered journeys.
• Lead workshops, reviews, and roadmap discussions with cross-functional teams.
• Coach junior and mid-level designers on craft and process.

Skills

Interaction design

Visual design

AI-driven experiences

Systems thinking

User research synthesis

Education

Bachelor's or Master's in HCI/Design/CS

Job description

Our client, a major global technology platform, is actively looking for a Product Designer to join their team in San Diego! This is a hybrid position, candidates must be willing to commute on-site 2x per week in either San Diego, San Francisco, or Mountain View, CA.

*** This begins as a 6 month contract with an opportunity to extend or convert at any time ***

As a Product Designer, you will lead design across a complicated domain — owning end-to-end expert and customer success workflows. You'll bring deep craft and systems thinking to the tools, workflows, and AI-assisted experiences that empower our Customer Success Managers, product experts, and domain specialists to deliver exceptional service. This is a role for someone who thrives at the intersection of complex enterprise systems and elegant simplicity, and who is energized by solving big operational challenges through intentional, AI-forward design.

Responsibilities:

• Interaction design — Distill complicated CSM and expert workflows into simple, clear designs and strategies. Own and visualize your domain's end-to-end experiences
• Visual design — Role model high standards of taste, balancing creativity and innovation with consistency.
• Designing with AI — Lead the application of AI in your domain's design strategy, delivering AI-powered tools and workflows that standardize expert activities, reduce manual effort, and streamline customer success operations.
• Use AI-assisted tools to rapidly prototype conversational flows, agentic experiences, and usability test artifacts.
• Deliver design specs that are agent-ready and thoroughly reviewed for system alignment, edge cases, and feasibility
• Dive deep into customer and expert research to pinpoint critical pain points and uncover opportunities in the CSM journey.
• Design standards — Drive adherence to design standards and practices on the team. Identify inconsistencies across experiences in the domain
• Organize and maintain shared resources in Figma, including templates for repeatable processes.
• Apply strategic thinking to translate complex platform and customer success capabilities into intuitive, expert-centered journeys.
• Lead cross-functional workshops, design reviews, and roadmap conversations that bring product, engineering, data science, and ops partners into shared vision.
• Coach junior and mid-level designers on craft, process, and professional growth.

Qualifications:

• Bachelor's or Master's degree in Human-Computer Interaction Design Computer Science or equivalent practical experience.
• 8 years of experience in product design interaction design or a related field - ideally at a SaaS platform or enterprise company.
• Expert command of user-centered design methods including systems thinking interaction design visual design and research synthesis.
• Proven track record of leading design from ambiguous problems to shipped product at significant scale.
• Experience designing complex multi-sided or platform-level products - bonus if this includes enterprise mid-market customer success or AI-driven experiences.
• Familiarity with enterprise design systems e.g. Salesforce Lightning and a knack for simplifying complex operational workflows into intuitive scalable solutions.