Product Designer

Merch.com; New York (NY); Remote; USD 100,000 - 150,000; Full time

Job summary

Merch.com is seeking a remote Product Designer to shape intuitive, visually compelling experiences across our platform. You will collaborate with product managers, engineers, and stakeholders to translate business goals into clear product requirements, flows and interactions.

You’ll conduct user research, usability testing, and develop wireframes, prototypes, and design systems to ensure consistency across web and integrations.

Qualifications

• Strong product design and visual design skills with experience delivering functional, aesthetically consistent interfaces.
• Familiar with Design Thinking and UX Research to define problems and guide decisions.
• Hands-on UX methods: interviews, surveys, usability testing to inform design improvements.
• Translate insights into clear user flows, wireframes, and prototypes.
• Proficient with Figma, Sketch, Adobe XD and collaborative tools.

Responsibilities

• Conduct user research and usability testing to gather actionable insights.
• Create wireframes, interactive prototypes, and design iterations.
• Develop and maintain design systems ensuring consistency across web and integrations.
• Collaborate with product and engineering to translate business goals into elegant UI flows.
• Contribute to design strategy for new features and scalable SaaS/ecommerce experiences.

Skills

Product design

Visual design

Design thinking

UX research

User interviews

Prototyping

Wireframes

Design systems

Cross-functional

Remote work

Education

Bachelor's in Design

HCI or related field

Tools

Figma

Sketch

Adobe XD

Job description

Company Description

Merch.com is a connected platform where brands design, produce, store, and ship merchandise worldwide through a single, streamlined system. The company combines expert guidance with technology, supporting clients from concept and design through sourcing, sampling, production, and global fulfillment. Brands use Merch.com to launch campaigns, onboard employees, host events, and send gifts while gaining real-time visibility into inventory and shipments, plus automation across teams and campaigns. Integrations with leading tools like Shopify, Zapier, Salesforce, HubSpot, and Slack make it easy to trigger and manage shipments from existing workflows. With a trusted global network of suppliers and fulfillment partners, Merch.com enables fast, localized delivery and helps brands tell their story through well-crafted, thoughtful products.

Role Description

This is a full-time, remote Product Designer role focused on shaping intuitive, visually compelling experiences across Merch.com’s platform. The Product Designer will collaborate with product managers, engineers, and stakeholders to translate business goals and user needs into clear product requirements, flows, and interaction patterns. Daily responsibilities include conducting user research and usability testing, creating wireframes and prototypes, and refining designs based on quantitative and qualitative feedback. The role also involves developing and maintaining design systems, ensuring consistency across web and integrations, and contributing to design strategy for new features that support global merch operations. The Product Designer will work closely with cross-functional teams to deliver solutions that are user-centered, scalable, and aligned with Merch.com’s brand and product vision.

Qualifications

• Strong Product Design and Visual Design skills, with experience creating interfaces that are both functional and aesthetically consistent.
• Proficiency in Design Thinking and UX Research to define problems, validate assumptions, and guide end-to-end product decisions.
• Hands-on experience with User Research methods, including interviews, surveys, and usability testing, to inform design improvements.
• Ability to translate insights from UX Research and Product Design into clear user flows, wireframes, and interactive prototypes.
• Comfort working with design and prototyping tools (e.g., Figma, Sketch, Adobe XD) and collaborating within cross-functional product teams.
• Strong communication and documentation skills, with the ability to present design rationale to technical and non-technical partners.
• Experience designing for SaaS platforms, logistics, or ecommerce ecosystems is beneficial.
• Bachelor’s degree in Design, HCI, or a related field, or equivalent professional experience.
• Ability to work effectively in a remote environment, manage priorities, and deliver high-quality work within iterative product cycles.