Product Designer

Webstaurantstore; Lititz (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Job summary

WebstaurantStore is seeking a Product Designer to enhance how customers discover, purchase, and manage products essential for running a business. You will partner with product managers, developers, and cross-functional teams to translate customer problems into intuitive experiences.

The role requires critical thinking, initiative, and the ability to define problems, leverage research, and move quickly while maintaining quality. Familiarity with accessibility and design systems is valued.

Qualifications

• 3+ years of experience in product design, UX design, or a related field.
• Portfolio demonstrating strong problem solving, design decisions, and end-to-end product work.
• Experience conducting customer research or usability testing and applying findings.
• Experience collaborating with product owners, developers, and cross-functional teams.
• Proficiency in Figma is required, familiarity with Adobe products a plus.
• Experience with e-commerce, B2B products, or complex workflows are a plus.

Responsibilities

• Own design work from understanding the problem through delivery and iteration.
• Use customer research, feedback, and data to identify opportunities, inform decisions, and evaluate results.
• Frame ambiguous problems, ask the questions that clarify them, and challenge assumptions to help teams focus on solving the right problems.
• Create user flows, wireframes, mockups, and prototypes to communicate solutions.
• Collaborate with product owners, developers, and other partners to make decisions and move work forward.
• Design clear, usable experiences that meet accessibility standards, account for edge cases, and are consistent with established patterns.
• Help improve the quality of existing experiences, including how we audit, prioritize, and fix usability issues.
• Contribute to our design system, share feedback that improves team quality, and support design through development.

Education

No degree required

Job description

Job Summary

As a Product Designer at WebstaurantStore, you'll help improve how our customers find, purchase, and manage the products they need to run their businesses. You'll work closely with product managers, developers, and other teams to understand customer problems and design experiences that make their work easier.

We're looking for someone who thinks critically, asks good questions, and takes initiative. Someone who is comfortable when a problem isn’t fully defined, can look beyond the initial request, use research and data to inform decisions, and move quickly without sacrificing quality or getting caught up in unnecessary process.

Responsibilities

• Own design work from understanding the problem through delivery and iteration.
• Use customer research, feedback, and data to identify opportunities, inform decisions, and evaluate results.
• Frame ambiguous problems, ask the questions that clarify them, and challenge assumptions to help teams focus on solving the right problems.
• Create user flows, wireframes, mockups, and prototypes to communicate solutions.
• Collaborate with product owners, developers, and other partners to make decisions and move work forward.
• Design clear, usable experiences that meet accessibility standards, account for edge cases, and are consistent with established patterns.
• Help improve the quality of existing experiences, including how we audit, prioritize, and fix usability issues.
• Contribute to our design system, share feedback that improves team quality, and support design through development.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

• 3+ years of experience (or demonstrated judgment) in product design, UX design, or a related field.
• Portfolio demonstrating strong problem solving, design decisions, and end-to-end product work.
• Experience conducting customer research or usability testing and applying findings.
• Experience collaborating with product owners, developers, and cross-functional teams.
• Proficiency in Figma is required, familiarity with Adobe products a plus.
• Experience with e-commerce, B2B products, or complex workflows are a plus.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Critical thinking. You look beyond the initial request, challenge assumptions, evaluate tradeoffs, and recommend solutions based on customer and business needs.
• Thoughtful use of AI. When using AI tools to speed up research, exploration, or iteration, you remain responsible for the thinking behind your decisions and the quality of the final work.
• Research skills. You know how to learn from customers and turn research, feedback, and data into actionable insights.
• Bias toward action. You know when to explore further and when to make a decision. You move quickly without getting stuck in process or perfection.
• Independent problem solving. You can navigate ambiguity, identify next steps, and keep work moving without constant direction.
• Strong design craft. You have a good eye for usability, interaction, hierarchy, consistency, and detail.
• Communication and ownership. You explain your thinking clearly, work through feedback, and take responsibility for getting good solutions shipped.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices