Senior Product Associate, Card Customer Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Product Associate to own a key product area within the Card Customer Experience & Benefits Product Team, driving the roadmap and customer value for Chase Credit Cards.

You will partner with engineering, design, and cross-functional teams to execute an evolving roadmap, delivering measurable outcomes and optimizing the digital customer experience for millions of users.

Qualifications

• 3+ years of experience in product management.
• Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences.
• Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders.
• Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management.
• Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework.

Responsibilities

• Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities.
• Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions.
• Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition.
• Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones.
• Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions.
• Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels.
• Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs.
• Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication.

Skills

Product management

Communication

Backlog prioritization

Agile

Requirements writing

Job description

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move.

As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Job responsibilities

• Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities
• Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions
• Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition
• Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones
• Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions
• Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels
• Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs
• Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication

Required qualifications, capabilities, and skills

• 3+ years of experience in product management
• Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences
• Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders
• Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management
• Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework

Preferred qualifications, capabilities, and skills

• Experience in credit cards, digital banking, or fintech
• Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap
• Strategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholders
• Passion for digital channels and an interest in the evolving customer experience landscape

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.