Senior Product Associate, Card Installments

J.P. Morgan; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

On-site clinic

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Senior Product Associate in Card Installments to help drive product development and optimization through user research, metrics analysis, and collaboration across a leading financial services organization.

In this role, you will partner with Product Managers, translate research into actionable features, and contribute to the strategic product roadmap while advancing customer value and business impact.

Qualifications

• 3 years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer needs and market trends through user research and discovery
• Plan for upstream and downstream implications of new product features on the overall product experience
• Collect and synthesize user research, journey mapping, and market analysis to inform the strategic product roadmap
• Identify potential product features that deliver measurable value to customers
• Analyze, track, and evaluate product metrics against time, cost, and quality targets across the product development life cycle
• Write requirements, epics, and user stories to support product development

Skills

Product management

Data analytics

User research

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Card Installments, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact. Supported by user research and customer feedback, you will fuel the creation of innovative products and continuously improve existing offerings, playing a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer needs and market trends through user research and discovery
• Plan for upstream and downstream implications of new product features on the overall product experience
• Collect and synthesize user research, journey mapping, and market analysis to inform the strategic product roadmap
• Identify potential product features that deliver measurable value to customers
• Analyze, track, and evaluate product metrics against time, cost, and quality targets across the product development life cycle
• Write requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3 years of experience in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Shape the future of card installment products through innovation, research, and cross-functional collaboration.