Product Delivery Manager - Loan Accounting Structured

JP Morgan Chase; Jacksonville (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase in Jacksonville, FL is seeking a Product Delivery Manager (VP level) to drive end-to-end delivery across a mission-critical loan servicing platform. You will partner with Business, Operations, Technology, and risk partners to deliver well-controlled outcomes, using data insights to improve delivery performance and readiness for AI-enabled automation.

The role emphasizes managing dependencies, prioritizing across teams, and maintaining disciplined execution in a regulated

Qualifications

• 5+ years of experience in product delivery or a relevant domain
• Ability to manage change readiness activities and risk controls
• Strong analytical and problem-solving skills with data literacy
• Experience in product/platform release management and deployment
• Ability to translate metrics into actionable recommendations
• Proven ability to manage complex dependencies and priorities

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Leads change management activities across functional partners and ensures adherence to risk, controls, and regulatory requirements.
• Manages timelines and dependencies, monitors blockers, ensures resourcing, and liaises with stakeholders.
• Partners with cross-functional teams to translate needs into delivery plans aligned to priorities.
• Manages vendor relationships including timelines, dependencies, and readiness.
• Uses data analytics and product metrics to identify trends and improve outcomes.
• Applies structured problem-solving to deliver practical, controlled solutions.
• Drives process consistency across teams and evolves practices as tech grows.
• Engages senior stakeholders with progress updates and risks.
• Explores AI and automation to streamline workflows and improve decisions.

Skills

End-to-end product delivery

Stakeholder management

Data analytics

Risk and controls

AI/automation familiarity

Domain knowledge: syndicated loan serv

Education

Bachelor's degree or equivalent

Tools

LoanIQ

Release management tools

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Wholesale Lending Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

In this Vice President, Product Manager role, you will drive end-to-end delivery across a highly integrated, mission-critical loan servicing platform, partnering with Business stakeholders, Operations, Technology, and risk and control partners to deliver well-controlled outcomes. You will use data and operational insights to improve delivery performance, manage dependencies and risks, support adoption and readiness, and help the team responsibly apply approved artificial intelligence and automation capabilities to streamline execution and decision-making.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Partners with cross-functional teams, including Business stakeholders, Operations, Technology, and risk and control partners, to translate customer, operational, and platform needs into clear delivery plans aligned to strategic priorities
• Manages vendor relationships as applicable, including alignment on delivery timelines, dependencies, operational readiness, and service outcomes
• Uses data analytics, product metrics, and operational insights to identify trends, measure delivery performance, assess risks, and recommend improvements that enhance product outcomes and customer experience
• Applies structured problem-solving to evaluate complex delivery challenges, synthesize inputs across stakeholders, and drive practical, well-controlled solutions
• Drives process consistency by partnering across Operations teams to implement standardized best practices as processes and technologies evolve
• Engages senior stakeholders with regular updates on progress, risks, decisions needed, and delivery performance, and facilitates timely resolution of issues and conflicts
• Explores and applies approved artificial intelligence and automation capabilities to streamline delivery workflows, accelerate analysis, and improve decision-making, while sharing learnings to raise team fluency
• Builds an inclusive culture of continuous learning by mentoring others, delegating effectively, and strengthening delivery and execution capabilities across the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong analytical and problem-solving skills, including demonstrated data literacy and the ability to translate metrics into actionable recommendations
• Proven ability to manage complex dependencies, risks, and competing priorities while maintaining disciplined execution in a controlled environment
• Strong communication and stakeholder management skills, with the ability to influence across functions and levels and provide clear executive-level updates; experience resolving conflict by facilitating alignment and balanced outcomes through partnership and negotiation
• Experience partnering effectively across Business stakeholders, Operations, Technology, and risk and control functions to deliver outcomes in a regulated environment
• Strong technology proficiency, with the ability to leverage digital tools to analyze information, communicate effectively, and execute against deliverables
• Comfort operating in ambiguity, breaking down complex and undefined problems, and driving toward practical solutions
• Direct experience in syndicated loan servicing and or with the Loan IQ lending platform

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience supporting highly integrated platforms with real time and batch interfaces, operational workflows, controls, and regulatory requirements
• Familiarity with automation, artificial intelligence enabled productivity tools, and reporting dashboards used to improve delivery execution and operational performance
• Ability to apply strategic and systems level thinking to evaluate delivery impacts across business processes, technology platforms, and customer experience
• Demonstrated learning agility, including quickly ramping on new domains, tools, or technologies and applying them to deliver measurable outcomes
• Proven track record of translating evolving artificial intelligence capabilities into practical workflows using sound judgment, strong data literacy, and appropriate controls

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.