Senior Product Delivery Associate-Workflow Services Aurora

JP Morgan Chase; Chicago (IL); Remote; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase in Chicago seeks a Senior Product Delivery Associate to drive market-ready product delivery and support change initiatives. You will work with cross-functional teams, build relationships, and enable the product to continuously deliver value in a stable, scalable way.

You will collaborate with Product Owners and technology teams to ensure complete requirements and effective release readiness, while leveraging AI-assisted tools to draft and refine documentation and analyze incidents

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Experience delivering and deploying products in Agile environments.
• Proven ability to write and maintain requirements and acceptance criteria.
• Familiarity with AI-assisted tooling to support analysis and drafting.

Responsibilities

• Collaborates with the Product Delivery Manager to execute delivery tasks and boost efficiencies.
• Supports change management activities and monitors risk, controls, compliance.
• Raises blockers to manage dependencies and secure resources.
• Replicates complex scenarios, designs solutions, and tests resolution plans with tech teams.
• Advocates for users during production incidents and communicates status.
• Directs release management within Agile / Kanban.
• Uses AI tools to draft, refine, and validate requirements content and understand code.
• Ensures artifacts are completed and documented for each release.
• Analyzes production and operational metrics for continuous improvement.
• Maintains a delivery backlog aligned to the roadmap and value proposition.
• Collaborates with Product Owners and teams to ensure complete requirements and test readiness.

Skills

Product management

Agile / Kanban

Change management

Incident management

Stakeholder communication

Independent work

AI tooling basics

Tools

VS Code

LLM Suite

M365 Copilot

Job description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in [Insert team name or sub-LOB], you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Be a part of a team of subject matter experts charged with replicating complex scenarios, evaluating operational impact, designing solutions, and working with technology teams to identify and test resolution plans.
• Be a voice for our users to provide support during production incidents and proactively communicate status.
• Direct the execution of release management activities within the Agile / Kanban model.
• Leverage VS Code, LLM Suite, M365 Copilot, and other AI-assisted tooling to draft, refine, and validate requirements content and to understand the underlying code of workflow platforms; ensure clarity, completeness, and testability.
• Follow pre-determined guidelines ensuring project artifacts are completed and posted in accordance with the prescribed deadlines, and ensure documentation for each functional area-including requirements artifacts-is kept up to date with functionality release after release.
• Prepare and analyze production incident metrics and operational metrics to contribute to continuous improvement and control.
• Own, maintain, and evolve a delivery backlog that supports the strategic roadmap and value proposition, with a focus on infrastructure features and enhancements.
• Build collaborative partnerships with Product Owners and teams across technology and the user community, ensuring completeness of business requirements, clear understanding of operational impacts and resolution of operational issues related to the requirements, and produce and maintain high-quality requirements artifacts (functional and non-functional requirements, acceptance criteria) to support build, test, and release readiness.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Experience working in Agile/Kanban environments, including participation in ceremonies such as refinement, planning, demos, and retrospectives
• Demonstrated experience writing and maintaining functional and non-functional requirements and acceptance criteria
• Experience with production incident support, including root-cause analysis and operational impact assessment
• Familiarity with AI-assisted tooling (e.g., VS Code, LLM Suite, M365 Copilot) to support requirements drafting and technical analysis
• Strong analytical and problem-solving skills with a service-oriented mindset and the ability to resolve issues independently
• Strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences
• Proven ability to operate independently, manage tight deadlines, and support multiple concurrent projects

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.