Product Delivery Manager - CRM/CXM

Global Technical Talent, an Inc. 5000 Company

Rosemead (CA)

On-site

USD 71,635 - 85,783

Part time

14 days+

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Benefits offered by this job

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

Job summary

A leading consulting company is seeking a Product Delivery Manager specializing in product discovery to navigate business challenges and drive strategic insights. This role requires over 5 years of experience in UX research or product strategy, focusing on transforming unclear business needs into clear solutions. The successful candidate will engage in customer research, align with stakeholders, and facilitate effective product strategies. Enjoy competitive benefits including medical insurance and a 401k retirement plan.

Qualifications

5+ years of experience in discovery, UX research, product strategy, or service design.
Demonstrated ability to translate user needs and operational insights into measurable business value.

Responsibilities

Convert vague business problems into fully defined opportunities.
Lead customer research activities including interviews and usability testing.
Align with Domain Product Managers to understand journey impacts.

Skills

Product discovery and problem framing

User research and validation techniques

Journey mapping and service blueprinting

Education

High School Diploma or equivalent

Job description

Product Delivery Manager - CRM/CXM

Alternate Titles: Product Manager - Research & Discovery, Product Discovery Manager, UX Research & Discovery Product Manager, Product Strategy Manager

Location: Rosemead, CA

Contract Details

Position Type: Contract
Contract Duration: 12 months
Start: As Soon As Possible
Pay Rate: $52.00 - $62.27 per hour

Job Summary

The Product Delivery Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role leads hands‑on product discovery and research, translating complex inputs into actionable insights that enable accurate IT estimates and informed leadership investment decisions. This position is not a delivery role and does not include people management responsibilities.

Key Responsibilities

Strategic Discovery & Problem Framing

Convert vague business problems into fully defined opportunities with customer, business, and regulatory framing.
Produce “shovel‑ready” discovery packets to support IT estimation, capital requests, and strategic prioritization.
Partner with the Senior Manager of Product to create ROI models when needed.
Translate scattered backlogs into clear, strategic themes.

Research & Validation Leadership

Lead customer research activities including interviews, usability testing, concept validation, and prototype feedback.
Leverage call‑center data, quality‑management analytics, and operational insights to validate root causes.
Collaborate with the Senior Manager of Product to identify regulatory constraints impacting solution options.
Create product‑service blueprints, journey maps, business‑rule definitions, and low‑fidelity prototypes.

Stakeholder & Scope Management

Align with Domain Product Managers to understand end‑to‑end journey impacts and constraints early in the process.
Partner with Domain Product Managers to define MVP boundaries and ensure IT estimates reflect a realistic, validated scope.
Ensure all discovery artifacts are aligned prior to transitioning work to estimation or execution.

Required Experience

5+ years of experience in discovery, UX research, product strategy, or service design.
Demonstrated ability to translate user needs and operational insights into measurable business value.

Nice‑to‑Have Experience